I have to give credit, were credit is due.
We often complain about the lack of support or "first world" customer service here, and in most cases it's a valid complaint. After a while you learn to go with the flow, as beating your head against the wall starts to get painful.
Now for some good news!
I recently moved apartments and decided I no longer needed a land line, as most of my telephone usage is via cell phone. Good bye Codetel!
Telecable (Tricom) for the past few months have been pushing their new Triple and Double Play packages, so I decided to sign up.
I have heard mixed reviews about their service, but decided to take the risk as they have a 60 day guarantee.
The process was easy, it took me 10 mins at their main office to get all the paperwork completed. Within 4 days, they had hooked up my cable TV and cable internet connection, I was happy! I had HBO, BBC, bunch of channels and could get onto DR1 and delete posts and ban people, heaven!!!
Houston, we have a problem!
After a couple of days, I noticed that every now and then my connection would drop or slow down, this progressively became worse. I was starting to feel like Telecable was not going to make it past the 60 day mark.
The problem was their side and needed a little ammunition for my upcoming tech support call.
I decided to monitor my IP to see how often it went down and the ping times. DSL Reports has a great service that allows you to do this if you know your IP address.
Line Monitoring - dslreports.com
As you can see from the graph below, my ping times on Sunday (thick block) had really started to climb.
I made the call to tech support and explained I had a problem and it wasn't in my apartment, it was in their network.
"No problem sir, we will have someone that your place tomorrow morning".
Ok, whatever, I have heard that a million times before, but hey, let's give you the benefit of the doubt, as it's my first time submitting a support ticket.
9am Monday morning I received a call from the tech guy, I'm close to your house, what's your apartment number, I'll be their in 10 mins. Wow!
The guy turned up, with some fancy piece of expensive kit.
I showed him the graph from DSL Reports. He was impressed, then went and plugged his fancy box into my cable connection and made a few phone calls. 2 mins later, declared the problem resolved.
Guess what, it's resolved. You can see from the graph below, that my ping times dropped rapidly after the visit. I still get the odd slow ping, but to date the connection for general usage has been fine.
Let's see if I make it to the 60 day mark
We often complain about the lack of support or "first world" customer service here, and in most cases it's a valid complaint. After a while you learn to go with the flow, as beating your head against the wall starts to get painful.
Now for some good news!
I recently moved apartments and decided I no longer needed a land line, as most of my telephone usage is via cell phone. Good bye Codetel!
Telecable (Tricom) for the past few months have been pushing their new Triple and Double Play packages, so I decided to sign up.
I have heard mixed reviews about their service, but decided to take the risk as they have a 60 day guarantee.
The process was easy, it took me 10 mins at their main office to get all the paperwork completed. Within 4 days, they had hooked up my cable TV and cable internet connection, I was happy! I had HBO, BBC, bunch of channels and could get onto DR1 and delete posts and ban people, heaven!!!
Houston, we have a problem!
After a couple of days, I noticed that every now and then my connection would drop or slow down, this progressively became worse. I was starting to feel like Telecable was not going to make it past the 60 day mark.
The problem was their side and needed a little ammunition for my upcoming tech support call.
I decided to monitor my IP to see how often it went down and the ping times. DSL Reports has a great service that allows you to do this if you know your IP address.
Line Monitoring - dslreports.com
As you can see from the graph below, my ping times on Sunday (thick block) had really started to climb.
I made the call to tech support and explained I had a problem and it wasn't in my apartment, it was in their network.
"No problem sir, we will have someone that your place tomorrow morning".
Ok, whatever, I have heard that a million times before, but hey, let's give you the benefit of the doubt, as it's my first time submitting a support ticket.
9am Monday morning I received a call from the tech guy, I'm close to your house, what's your apartment number, I'll be their in 10 mins. Wow!
The guy turned up, with some fancy piece of expensive kit.
I showed him the graph from DSL Reports. He was impressed, then went and plugged his fancy box into my cable connection and made a few phone calls. 2 mins later, declared the problem resolved.
Guess what, it's resolved. You can see from the graph below, that my ping times dropped rapidly after the visit. I still get the odd slow ping, but to date the connection for general usage has been fine.
Let's see if I make it to the 60 day mark
