I was sent a bill in February (the usual 9000 pesos more or less) and it included a 330 peso reconnection charge. I refused to pay the 330 because I'd never been disconnected and it was obviously a mistake. I asked for a reclamation note and was refused one despite the usual half an hour's shouting and stamping my feet.
The next bill didn't have ANYTHING outstanding just the current amount but when I went to pay they said I still owed 330 pesos (not on the current bill) PLUS a further 330 pesos for non payment of the 330 pesos.
We 'phoned Edenorte who claim that their new system highlights late payments (something I've never done) and now I owe 990 pesos PLUS the other 330 pesos that I didn't pay for all the times they have disconnected and then reconnected my electricity supply.
We 'phoned Protecom who seem to have somewhat lost their bite - Advise was to pay because Edenorte can "cut you off without you noticing"
Non-Payment (Of course) means another 330 peso charge and immediate disconnection.
I'm advised that all these charges will appear on mine (and yours) bills next month.
hmmmmmmmmmmmmmmmmm
The next bill didn't have ANYTHING outstanding just the current amount but when I went to pay they said I still owed 330 pesos (not on the current bill) PLUS a further 330 pesos for non payment of the 330 pesos.
We 'phoned Edenorte who claim that their new system highlights late payments (something I've never done) and now I owe 990 pesos PLUS the other 330 pesos that I didn't pay for all the times they have disconnected and then reconnected my electricity supply.
We 'phoned Protecom who seem to have somewhat lost their bite - Advise was to pay because Edenorte can "cut you off without you noticing"
Non-Payment (Of course) means another 330 peso charge and immediate disconnection.
I'm advised that all these charges will appear on mine (and yours) bills next month.
hmmmmmmmmmmmmmmmmm