We have been dealing with Codetel for several months now on our DSL problems. We have the 1.5m/768k package to support our www and phone needs.
About 4 months ago we started suffering significant drop in speed and frustrating DNS problems. Using the Codetel test, speeds have hovered around 200k down/500k up after 5pm.
Technicians have been out 6 times with always the same "plan": wire directly into the modem, speeds are fine, there is no problem. BUT IT ONLY HAPPENS AT NITE!!!
We keep telling them the problem exists within ~their~ system.
Finally after calling in a favor, a tech supervisor came by at nite. Lo and Behold, he saw 200k speeds no matter how much tweaking he did! An order went out to look into their systems.
This morning we received a call. Seems their local equipment is old and cannot handle the web traffic at nite when folks come home from work.
What a shock!!!
Supposedly an order has been placed for new equipment and should arrive in a week. Give them 2 weeks to install and test.
OK. Right.
We'll see...
About 4 months ago we started suffering significant drop in speed and frustrating DNS problems. Using the Codetel test, speeds have hovered around 200k down/500k up after 5pm.
Technicians have been out 6 times with always the same "plan": wire directly into the modem, speeds are fine, there is no problem. BUT IT ONLY HAPPENS AT NITE!!!
We keep telling them the problem exists within ~their~ system.
Finally after calling in a favor, a tech supervisor came by at nite. Lo and Behold, he saw 200k speeds no matter how much tweaking he did! An order went out to look into their systems.
This morning we received a call. Seems their local equipment is old and cannot handle the web traffic at nite when folks come home from work.
What a shock!!!Supposedly an order has been placed for new equipment and should arrive in a week. Give them 2 weeks to install and test.
OK. Right.
We'll see...