Don't ever, ever, ever, ever.......EVER get anything delivered from Ochoa! You will be lucky to ever receive it!
We were at the store on Imbert in Santiago last Tuesday (July 7) and ordered 85m2 of tile, 50 bags of pegamento, and 10 bags of cement. Normally, we only buy as much as our truck will carry....but when buying tile, if you have any hope of it all actually matching....you MUST buy it all at the same time.
We were told that it would be delivered to Sosua on Thursday (July 9). Now - I don't think we actually expected it to be delivered then....but it was nice to hope that maybe, just once, something would be done when we were told it would be done! Uh, huh.....:tired:
By late afternoon on Thursday, we decided to call and see what the status was. Yep….just as we suspected…..”it will be there tomorrow morning”. Did you know that “tomorrow morning” actually means 5pm? Anyway, we were just happy that they did show up……however….
There was NO cement, and they shorted us 4 boxes of tile. The delivery guys assured us that they would be back the next day (Saturday) with the rest. Uh, huh :tired:
Just to make a VERY long story short…..many phone calls have been made between Saturday and today (Wednesday) and we still have yet to see our stuff! We have been told story after story…..”we are out of cement and waiting for a delivery”, “we have the cement, but now we don’t have the tile”, “we have both the cement and the tile….but we don’t have any trucks available”, “we have a truck now, and the stuff is on it and will be there this afternoon” (that was yesterday), “I’m sorry the lady you talked to earlier lied to you – your stuff was NOT on a truck this afternoon” (DUH!) and the last update this morning “it will be there somewhere around 1 or 1:30 this afternoon” (Wednesday).
It is just after noon…..we shall see!
Just another example of Customer NONservice!!
We were at the store on Imbert in Santiago last Tuesday (July 7) and ordered 85m2 of tile, 50 bags of pegamento, and 10 bags of cement. Normally, we only buy as much as our truck will carry....but when buying tile, if you have any hope of it all actually matching....you MUST buy it all at the same time.
We were told that it would be delivered to Sosua on Thursday (July 9). Now - I don't think we actually expected it to be delivered then....but it was nice to hope that maybe, just once, something would be done when we were told it would be done! Uh, huh.....:tired:
By late afternoon on Thursday, we decided to call and see what the status was. Yep….just as we suspected…..”it will be there tomorrow morning”. Did you know that “tomorrow morning” actually means 5pm? Anyway, we were just happy that they did show up……however….
There was NO cement, and they shorted us 4 boxes of tile. The delivery guys assured us that they would be back the next day (Saturday) with the rest. Uh, huh :tired:
Just to make a VERY long story short…..many phone calls have been made between Saturday and today (Wednesday) and we still have yet to see our stuff! We have been told story after story…..”we are out of cement and waiting for a delivery”, “we have the cement, but now we don’t have the tile”, “we have both the cement and the tile….but we don’t have any trucks available”, “we have a truck now, and the stuff is on it and will be there this afternoon” (that was yesterday), “I’m sorry the lady you talked to earlier lied to you – your stuff was NOT on a truck this afternoon” (DUH!) and the last update this morning “it will be there somewhere around 1 or 1:30 this afternoon” (Wednesday).
It is just after noon…..we shall see!
Just another example of Customer NONservice!!
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