VONAGE WORLD PLAN UPDATE..........FYI..........
After reading this post, I decided that I was going to have one of my US lines changed to VONAGE for the main purpose of forwarding it to my number here in Puerto Plata so that US callers could call me for FREE since Vonage says any LANDLINE in the DR is free.
Before making the switch I had asked Don (SantiagoDR) and ANT if they could test call my number in Puerto Plata (809-970.....) since I know that METRO PCS also has the same CLAIM TO FAME, but it won't allow calls FREE to 809-970......... saying it's a cell phone and not a landline........
Sure enough, when the calls were made, the cost was 18cents per minute....
I decided to get Vonage anyway since we also have family in Neyba etc and those calls were free...........
It was installed in September and I immediately starting calling Vonage saying that the 809-970...exchange should be FREE.....they kept saying there was nothing they could do about it etc...........
FINALLY, I had enough and filed a complaint with the FCC for false advertising yesterday morning by FAX........and sent a copy to VONAGE.....
As of today, 809-970........... CAN NOW BE CALLED FOR FREE...........and I received the following email from Vonage this evening:
Dear xxxxxxxxxxxxxx,
We have addressed your concerns.
The Website and system have been corrected.
Vonage World Rate Finder
Enter the international number you would like to check.
1809970xxxx
(country code + area/city code + number) This call is FREE with the Vonage World plan.
Dominican Republic - Santiago 1809226, 1809233, 1809240-4, 1809246-7, 1809275-6, 1809295, 1809329, 1809336-7, 1809365, 1809476, 1809489, 1809539, 1809570, 1809575-6, 1809582-3, 1809612, 1809633, 1809679, 1809724, 1809734, 1809736, 1809823, 1809825, 1809921, 1809970-1 FREE
We are dedicated to customer satisfaction.
John Derek Madrigal
Executive Response Team
Hours: M-F 9:30AM to 6:00PM EST
VONAGE | 23 Main Street | Holmdel, NJ 07733
t: 888-580-4020 ext 25708
UK: 01618706995 ext 25708
SO, the point of this post is..................
1. VONAGE WORLD PLAN IS EXCELLENT FOR ANYONE THAT WANTS TO CALL LANDLINES IN THE DR.
2. IF YOUR LANDLINE DOES NOT GO THROUGH AS FREE, CONTACT THE PEOPLE ABOVE OR FILE A COMPLAINT WITH THE FCC VIA EMAIL OR FAX.......