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  1. #1
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    Default Our Codetel monthly Internet bill $332,000RD???

    I have basically tolerated Codetel's terrible services for many years now but this one is the topper!!!

    We have banda ancha 3g wireless internet, and signed up for in April 08.
    When we did sign up, I told Nelson (the only decent customer service personal this company has ever had, and apparently is no longer with them) that we wanted the fastest unlimited use wireless internet they have and he provided us with this.

    Over this period of time we rarely would have the speed we were told we would have (1.5mb), then came the iphones and forget it, lucky to have 300kb. We tried to resolve this many times by way of many many phone calls that result in nothing, as you simply get transfered from one clueless/powerless idiota to the next. Additionally we have made many trips to the POP office where you line up for even an hour sometimes only to be given the same basic treatment you get phoning by more clueless/powerless codetel representatives. So I basically gave up and excepted that I pay for 1.5mb of speed and this = 300kb in dominican speed.

    Last month I go and line up to pay my monthly bill (always the same $1900rd and change). I get to the front of the line after about 10 minutes in line and some of you will be aware of this cool thing that happens frequently there. There is only one person working in the caha's, and of course someone comes from the service area to pay and they need not line up, they simply bud in front. This happens 3 times in a row and I'm running short on time now (was there during my lunch hour). So I finally get to pay, and the cashier tells me my bill is $332,000rd. I lol and tell her good one and such a str8 face and all. She says no joke and that I will now need to go to the service dept. and get a reclamacion. I'm like this is obviously incorrect, please take my $2000rd so I can pay my bill and get back to work. She tells me no way and that I must go there.

    So I do this, do the line up there for 20 minutes or more, and get the reclamacion thingy, go back to the caha and pay $2000rd.

    This month it is still there and now my bill is $334,000.
    Cashier says same thing, go to service where we were lined up for over 1 hour. Service rep says we have to pay this bill, as I have a 10gig limit??? I'm like what are you talking about, I have unlimited use, she tells me no I don't that right there in her system it says I have 10gig.

    So since April 08 we have always paid the same amount every month for lousy wireless internet and now one month out of the blue BoooooooM!!!!

    This is getting long now and I'm sure you all get the picture, what I would like to know if any of you have had similar situation happen, and/or any suggestion on what to do now??

  2. #2
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    negotiate the bill down to a more reasonable RD$250,000?

    good luck, keep at it, someone somewhere at codetel will recognize it's an obvious error & have the power to back the charge out of their system

  3. #3
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    Your Codetel story is lends to the truth that the company is full of ZOMBIES.

    I have found that the only way to get somebody with a brain to review your situation is to create a "scene" at their office.

    Case in point.... During a recent power outage my DSL modem burned out (Thursday). On Friday, I went to the Codetel office (buy/exchange) for a new one. I was told that the "system" is down, and no sales can be made. I figured, okay, these things happen, I will return tomorrow. When I returned, I was told the same thing thing; "the system is down, and no sales/exchanges are possible". I plead for new modem and ask that the transaction be entered in the "system" when it is restored. I am told that that is not possible either and that I will need to wait for the system to come back online. I also tried different branches through out Santo Domingo.

    I am sure this doesn't surprise most of us, but this continued everyday until the following Wednesday. I returned to Codetel's office on Wednesday and the "system" was still down, and the Zombie behind the counter refused to let me purchase a new modem. My Dominican friend that was with me went ballistic, loudly recanting my story of being without internet for 1 week and not being able to see to my business, etc. all because Codetel has a computer problem, and that all the zombies in Codetel could say is "come back tomorrow" Before I knew it the whole place was feeling very sympathetic.

    The commotion got the attention of a manager with a brain who heard my story and sold me a new modem. I was on my merry way.

    Although this is behavior I typically despise, sometimes in DR you need to kick and scream a little to get things done.

  4. #4
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    Quote Originally Posted by TOOBER_SDQ View Post
    Your Codetel story is lends to the truth that the company is full of ZOMBIES.

    I have found that the only way to get somebody with a brain to review your situation is to create a "scene" at their office.

    Case in point.... During a recent power outage my DSL modem burned out (Thursday). On Friday, I went to the Codetel office (buy/exchange) for a new one. I was told that the "system" is down, and no sales can be made. I figured, okay, these things happen, I will return tomorrow. When I returned, I was told the same thing thing; "the system is down, and no sales/exchanges are possible". I plead for new modem and ask that the transaction be entered in the "system" when it is restored. I am told that that is not possible either and that I will need to wait for the system to come back online. I also tried different branches through out Santo Domingo.

    I am sure this doesn't surprise most of us, but this continued everyday until the following Wednesday. I returned to Codetel's office on Wednesday and the "system" was still down, and the Zombie behind the counter refused to let me purchase a new modem. My Dominican friend that was with me went ballistic, loudly recanting my story of being without internet for 1 week and not being able to see to my business, etc. all because Codetel has a computer problem, and that all the zombies in Codetel could say is "come back tomorrow" Before I knew it the whole place was feeling very sympathetic.

    The commotion got the attention of a manager with a brain who heard my story and sold me a new modem. I was on my merry way.

    Although this is behavior I typically despise, sometimes in DR you need to kick and scream a little to get things done.
    Unfortunately you're 100% right.

  5. #5
    El Tigre de DR1 - Moderator
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    Quote Originally Posted by TOOBER_SDQ View Post
    Your Codetel story is lends to the truth that the company is full of ZOMBIES.

    I have found that the only way to get somebody with a brain to review your situation is to create a "scene" at their office.

    Case in point.... During a recent power outage my DSL modem burned out (Thursday). On Friday, I went to the Codetel office (buy/exchange) for a new one. I was told that the "system" is down, and no sales can be made. I figured, okay, these things happen, I will return tomorrow. When I returned, I was told the same thing thing; "the system is down, and no sales/exchanges are possible". I plead for new modem and ask that the transaction be entered in the "system" when it is restored. I am told that that is not possible either and that I will need to wait for the system to come back online. I also tried different branches through out Santo Domingo.

    I am sure this doesn't surprise most of us, but this continued everyday until the following Wednesday. I returned to Codetel's office on Wednesday and the "system" was still down, and the Zombie behind the counter refused to let me purchase a new modem. My Dominican friend that was with me went ballistic, loudly recanting my story of being without internet for 1 week and not being able to see to my business, etc. all because Codetel has a computer problem, and that all the zombies in Codetel could say is "come back tomorrow" Before I knew it the whole place was feeling very sympathetic.

    The commotion got the attention of a manager with a brain who heard my story and sold me a new modem. I was on my merry way.

    Although this is behavior I typically despise, sometimes in DR you need to kick and scream a little to get things done.
    So you are telling me, us the readers that a company as BIG as CODETEL had system issues and because of that you couldn't get a new modem for almost a week which caused you to not tend to your business for that amount of time?

    I have heard some horror stories like the OP but this one has got to be the worst. HOLLY CRAPOLA!!!!!!!!! What did you think throughout this whole ordeal? You must have felt so useless I bet (I would too). I am typing this and I still can't believe this shyte! (not you, but this company having the nerves to pull something like this)

    HAY DIOS MIOOOOOOOOOOOOOO!!!!!!!

    I read this and I think to myself...do I really want to live there someday?

  6. #6
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    Tigre.

    My friend was embellishing when it came to the comment about me "tending to my business". He was trying to stir things up. I do not run a business in DR from my computer. Usually, when I am at home in Santo Domingo I use my internet connection to dick around on DR1.

    But the rant did get the results I needed.

    I have plenty of other stories like the one above. This type of treatment towards the customer is no isolated event. DR has become an economy driven by “services” (or so I have read), but what frustrates me is that the businesses in DR are not service oriented toward the customer. I mean, take a look at the original post again, and how long the OP is expected to wait in line to pay his internet bill, during his lunch break. And believe me, the employees that process your payment couldn’t move slower.

    I usually do not like “name calling”, but these type of employees have earned the endearing term of “Zombie” by me.

  7. #7
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    Default Indotel

    I think you should contact Indotel (Instituto Dominicano de Telecomunicaciones), they could help you because they have a department called "Centro de Asistencia al Usuario"

    Check what they say:

    El Instituto Dominicano de las Telecomunicaciones (INDOTEL), dispone del Centro de Asistencia al Usuario (CAU), Unidad creada con la finalidad de servir de canal de recepción de las quejas de los ciudadanos respecto de los servicios de telecomunicaciones. El CAU orienta a los usuarios sobre sus deberes y derechos frente a la compañía que le suministra el servicio, así como respecto al procedimiento de reclamo y los plazos que disponen para la formalización de quejas ante el INDOTEL en caso de controversia o inconformidad con sus servicios de telecomunicaciones.

    El CAU se encuentra disponible de lunes a viernes en el horario de 8:30 a.m. a 7:00 p.m.
    Teléfono: 829-547-1000
    Fax: 829-732-3030
    Desde el interior sin cargos: 1-829-200-5353
    Fax desde el interior sin cargos: 1-829-200-3536


    I hope this could help you.

  8. #8
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    I agree with Massielg, forget Codetel and go direct to Indotel.

    They will help you out and Codetel hates when they start knocking on their door

  9. #9
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    Default for the DR

    Quote Originally Posted by Robert View Post
    I agree with Massielg, forget Codetel and go direct to Indotel.

    They will help you out and Codetel hates when they start knocking on their door
    Not sure what they have in Europe, but INDOTEL is the equivalent to both the FCC (federal), and the States PUC in the USA. When it comes to regulatory matters in the telephone communications here. CODETEL will listen, as these are the people that require changes in services such as number portability or ok changes in rates.

  10. #10
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    It's clearly an error, I mean who pays a monthly inet bill of such an enormous amount.

    My wife is kinda freaking out over this ordeal as the account is in her name. She says Codetel is mafioso and they will try to screw us if they can.

    I have spoken with managers about problems past and present, and on telephone with customer service only left to feel like they are all like tits on a bull.

    I know we will only waste more of our time trying to find someone at Codetel to help. At this point I'm done with them and don't care if they want to lose us as a client. This weekend I barely had 100kb per second, I might as well have dial up, hola Senor Codetel it's not 1996 anymore?

    I mean internet has been around for a while and it isn't rocket science anymore but this company is truly from a different planet.

    Thanks you Massielg and Robert, we will give Indotel a try to help solve this bill issue.

    Anyone have suggestions for other internet providers, and Viva is not an option (had it before and changed cuz was too slow).

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