I had some family come and visit me just the other week. Before they came out though, I decided to order a few things online to their house in the U.S. I attempted to order 2 items. One was an extra battery from HP and another was a wireless router from another online seller (which I can't remember the name of right now.) These purchase were attempted with a U.S. credit card in my name and being sent to a U.S. address. Both internet sites (HP and the other one) denied me the purchases. In fact, the HP site advised me to go to a local retailer. I thought that this must be some sort of mistake and so I tried a few more times and with a few other credit cards as well, but to no avail. I have purchased a number of HP products in the past from the DR, with the same credit card and to the same address and it has never been a problem. Since it didn't work, I thought I would just give them a call and see what the problem was. I called using my magic jack and asked them why the sell was denied. They said to call back the next day during the normal hours to get everything worked out, and said my account was locked out. (Apparently you can buy 24/7 but if it doesn't go through then you have to call back from 8-5) I told them that I had never made an account with them and asked what they were talking about. They said the account gets made automatically with the email, etc etc etc... (Even though I never make an account with anyone I buy from online so that my credit card info isn't retained.) So then I say to forget about all the online business and that I wanted to buy a product over the phone, just as anyone else would who doesn't want to do it online. They told me that they couldn't do it! The following day I was able to leave a message to have someone call me back regarding the purchase. When they called me back they said the credit cards were denied.... Then I called the credit card companies that I made the purchases through. They told me (more than one company) that there was no problem with the credit card and that no purchases were not denied. They in fact told me that all of the purchases were authorized but that they were never processed.. I ended up calling my visitors and had them purchase the items from their end without a glitch.
Has this happened to anyone else? Could HP and other companies deny sales based on my IP address?
Has this happened to anyone else? Could HP and other companies deny sales based on my IP address?
