Buying something online from IKEA - complete nightmare

TropicalPaul

Bronze
Sep 3, 2013
1,100
297
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Today IKEA has a 10% discount on anything you buy. I needed some things, so when I received the email I went online and chose what I wanted. Got to the final stage, but there's no way to ask for a Comprobante Fiscal as someone cleverly completely forgot to include that on their website. Never mind, I thought, I will call them. Tried calling and you get the Welcome to IKEA message and while you're waiting let us tell you about our opening hours. Then it immediately goes back to the Welcome to IKEA, no hold music, just this woman incessantly talking at you saying the same thing over and over and over again. After 5 minutes I could stand it no more. Hung up and tried a different option. Held on for 25 minutes before getting a message to say that all staff are busy on other calls (what a shock) so please try later, and then cut off. Same thing happened later on when I tried again. So I thought Never Mind, I will just order it and go to the store and pick it up and ask for the Comprobante Fiscal when I get there. Tried to pay. Card declined, my Amex card that I use several times every day. Never mind I thought the website said someone will call me to take the payment. A few hours later I receive a call from someone in Telesales, although how anyone ever thought she can sell is beyond me. I explain that I now have three orders and need to cancel two, I need to pay with Amex, I need a Comprobante Fiscal and I need to add my IKEA Family card. She cancels all three by mistake so we start again. She adds my IKEA Family card, but then says that as I am buying for a company I won't get any points, even though I always get them if buying for a company in-store. She says that although they accept Amex in-store, they don't accept it for web orders, despite asking why she cannot explain. Using her top notch sales techniques, she says "well do you want to buy it yes or no". I am losing the will to live, so say Yes. She does add the number for the Comprobante Fiscal and then sends me a link to make the payment. The link site says it does accept Amex but the Amex card is declined. I try to pay with Mastercard, also declined, no problems with the card. Finally try again and payment goes through on Mastercard. But now I have no idea if the order is being delivered to me or if I have to pick it up. So I will probably have to call again. This has now taken up most of my day, just to get a 10% discount.

After 10 years living in DR, I am constantly amazed at how difficult it is to spend money and how people in customer service positions seem to delight in saying No. You'd think that in a poor country in a pandemic companies would be biting off your hand to take your money, but the IKEA experience today is so typical.

Feels so much better to get all that off my chest.
 

CristoRey

Welcome to Wonderland!
Apr 1, 2014
5,803
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Welcome to Wonderland.
I live near the IKEA in Santiago,
its one of the few places in the
country I get really good service
when purchasing home goods.
Hope ya gettit sorted.
 

Kimj

New member
Jul 4, 2020
8
2
3
Canada
Well, I hope you get it sorted out, I just put in a huge online Ikea order as I had no choice coming from Canada to furnish a house and needed all the furniture ready and I pray to God that nothing is missing in my delivery tomorrow-I am very very scared! lol
 
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twoinsosua

Member
Nov 6, 2020
31
26
18
Canada
You think it's bad in the DR, try Canada with this new generation filling retail. A ? will get you blank stares and a how dare you ask me attitude.
What struck me was your comment about being so difficult to spend your money. Just yesterday I went to buy 2 pairs of glasses, at about $800. They are special order in case your wondering. Anyway, the girl/lady said. Well look around and let me know if you want anything with a very cavalier attitude. The other customer in the store was being attended by more mature lady. I could overhear a great service. I verbalized my displeasure, walked out, and bought somewhere else.

Not just the DR. This entitled generation blows me away!
 

SKY

Gold
Apr 11, 2004
10,025
346
83
I can never figure out why so many people order furniture that they have to put together themselves. I guess it is cheaper maybe. I want to walk in a store, pick out what I want, and have it delivered. End of story, no aggravation of any kind. And ordering furniture from a catalog is not my cup of tea either.
 

Kimj

New member
Jul 4, 2020
8
2
3
Canada
I can never figure out why so many people order furniture that they have to put together themselves. I guess it is cheaper maybe. I want to walk in a store, pick out what I want, and have it delivered. End of story, no aggravation of any kind. And ordering furniture from a catalog is not my cup of tea either.
believe me I did not want to order and assemble but had no choice as ikea was the pretty the only one i could order and have it delivered as i only have 2 week in DR to furnish and entire home, I much prefer to go into a store and buy if I had the time for sure!
 

nanita

Active member
Jul 28, 2014
121
174
43
I am losing the will to live, so say Yes.
Aaaaahahahahahahaha.... that sentence sums up the glorious year I spent living in the DR, lmfao....
From there, I moved to Cartagena, Colombia where things actually do more or less function. Still miss the DR but would do things very differently if I were to return.
Thanks for the laugh, sincerely hope you get your stuff without too much difficulty, and if it's any consolation the doctor's office here in Canada HUNG UP on me when I questioned why they wouldn't book me in for a Pap smear until, and I quote 'after Covid'. Whenever that is.
 
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Auryn

Well-known member
Apr 22, 2012
709
262
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“I am losing the will to live, so say Yes”. So relatable and hilarious.

IKEA Canada used to ship a large box of household items to my address for around $40. I tried to place an order in April or May, and estimated shipping of said Box for $40 would take at least one month. Forget it.
In September I attempted to place a smaller order...shipping cost was $200. Forget it.

IKEA DR, in store, larger items (even floor lamps) were a lot more expensive than in Canada. The particle board Lack end tables didn’t hold up so well, obviously. But smaller items like placemats and can openers were cheaper.
 

TropicalPaul

Bronze
Sep 3, 2013
1,100
297
83
I completely get why some things are more expensive here. Especially luxury type goods which are imported. But we live in a country where people line up for hours in the blazing sun to get a job paying minimum wage, take out loans from the mob just to pay for food, and very frequently go without. You would think that money would talk in such a country. But when you are spending money, trying to buy things, people just go out of their way to be unhelpful and rude, it's like they have all been on a training course and believe that this is how you should serve customers. Yesterday, another example, I wanted to buy 3 chairs in Alyss in Sambil. They were leather chairs, but RD$ 16,500 was too expensive, so i asked for a discount. Explained that I own a hotel, that there is a pandemic, that there are very few tourists, that all us businesses need to support each other, please help, blah blah blah. The manager looked at me like someone who was one of those window-washers at the traffic lights. She said she could give me 3% no more. And then when i was mid-sentence, she just picked up her phone, started speaking to someone and walked away. I walked out and she missed a nearly US$ 1,000 sale. I can pretty much guarantee the chairs will still be there in a month's time.

i just wonder whether the guys who own IKEA or Alyss or any other international chain have any idea how atrocious their staff are in Dom Rep and how many sales they are losing as a result.
 

XTraveller

Active member
Aug 21, 2010
182
58
28
I completely get why some things are more expensive here. Especially luxury type goods which are imported. But we live in a country where people line up for hours in the blazing sun to get a job paying minimum wage, take out loans from the mob just to pay for food, and very frequently go without. You would think that money would talk in such a country. But when you are spending money, trying to buy things, people just go out of their way to be unhelpful and rude, it's like they have all been on a training course and believe that this is how you should serve customers. Yesterday, another example, I wanted to buy 3 chairs in Alyss in Sambil. They were leather chairs, but RD$ 16,500 was too expensive, so i asked for a discount. Explained that I own a hotel, that there is a pandemic, that there are very few tourists, that all us businesses need to support each other, please help, blah blah blah. The manager looked at me like someone who was one of those window-washers at the traffic lights. She said she could give me 3% no more. And then when i was mid-sentence, she just picked up her phone, started speaking to someone and walked away. I walked out and she missed a nearly US$ 1,000 sale. I can pretty much guarantee the chairs will still be there in a month's time.

i just wonder whether the guys who own IKEA or Alyss or any other international chain have any idea how atrocious their staff are in Dom Rep and how many sales they are losing as a result.
The way I see it is that the employees are not motivate to do better and the owners are so filthy rich exploiting all, they also are not motivated to do better or change things.
 

TropicalPaul

Bronze
Sep 3, 2013
1,100
297
83
The way I see it is that the employees are not motivate to do better and the owners are so filthy rich exploiting all, they also are not motivated to do better or change things.

I personally think it's more of a cultural thing. Employees believe that the most important person is their boss, and they will be automatically fired if something goes missing or an extra discount is given. Bosses reinforce this idea by constantly doing the Do You Know Who I Am act. And customers are seen as the enemy, the people who steal things and ask for discounts. Everything would be fine if there weren't any customers.
 

nanita

Active member
Jul 28, 2014
121
174
43
I personally think it's more of a cultural thing. Employees believe that the most important person is their boss, and they will be automatically fired if something goes missing or an extra discount is given. Bosses reinforce this idea by constantly doing the Do You Know Who I Am act. And customers are seen as the enemy, the people who steal things and ask for discounts. Everything would be fine if there weren't any customers.
Yeah you could be right. I also think they genuinely don't give 2 sh!ts about their crappy underpaid job and your presence is reducing their WhatsApp time.
 

Cdn_Gringo

Gold
Apr 29, 2014
7,781
614
113
Put the service staff on a commission salary and see if that motivates them to make a sale. No incentive to do betters means no one does anything differently or tries to do better. Change requires understanding and motivation. If the owners don't see the need for change then the employees reflect this position. It seems that in this country at least as far as retail is concerned change is to be avoided at all costs so good customer service and satisfaction remains a rarity. Ask for a discount or something out of the ordinary and you can see the colour change in their faces as they search for an innovative way to say no.
 

josh2203

Bronze
Dec 5, 2013
822
85
48
I would doubt this very much. International Amex, Visa and Mastercards are welcome. I understand the system does not segregate between foreign and local cards.

I certainly don't know the whole truth, but ever since BMCargo only accepts card payments, they rep in POP even told me this. I have a foreign MC, their online app will not accept that, but no problem paying on their POS terminal in the office... I don't know why is this, but they are usually a company that has some sense in what they do and what they tell, so I'd like to believe that there is at least some truth in this...
 

josh2203

Bronze
Dec 5, 2013
822
85
48
I personally think it's more of a cultural thing. Employees believe that the most important person is their boss, and they will be automatically fired if something goes missing or an extra discount is given. Bosses reinforce this idea by constantly doing the Do You Know Who I Am act. And customers are seen as the enemy, the people who steal things and ask for discounts. Everything would be fine if there weren't any customers.

Yes, I agree with this, unfortunately. The boss/owner is who matters, customers are just something to deal with... There are exceptions though...
 

CristoRey

Welcome to Wonderland!
Apr 1, 2014
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The way I see it is that the employees are not motivate to do better and the owners are so filthy rich exploiting all, they also are not motivated to do better or change things.
I read in the news down here a few
years ago the management vs. average
employee pay gap in the DR is the largest
of all Latin American countries but I will
say after working in the Outsourcing/ Call Center industry down here for the last seven years...
I understand why that is.
Maybe I've just been lucky.
Zero issues with IKEA DR.