I think it was more about the rude way to say things and just picking up the cell phone. You can refuse a “demand” the polite way as well. But, the low paid employee have never been taught by her “boss” that your professional behaviour must be different from in the barrio.Understood, but perhaps you should re-read your own hasty postings.
You did not address the dire needs of the hotel industry during these difficult economic times caused by the Chinese Virus, you attacked one particular employee who did not grant your stuffy demands for a discount, and then took it a step further assigning the discrepancies to possible cultural issues within RD.
Your angst should sit with the respective government bodies who may be in a position to provide the hotel industry as a whole (NOT JUST YOU) some economic support, or higher up the food chain of the establishment you desired to purchase from.....not the poor employee, who was just doing their job.