After 10 years of acceptable service from CLARO/CODETEL/CLARO for DSL with a land line phone I had to cancel my service with them. I had been paying for 4 Mb/s download speeds and that changed to 1 Mb/s.
I called to find out why and they told me that I was too far from the Central Station and that I could not get 4 Mb/s. Now, neither I nor the central station moved anywhere. Something "changed" on their end. I asked what changed after 10 years and they had a hard time with that question. They kept telling me I was too far away and I kept asking "what" changed when nobody moved and we were still the same distance apart.
So I had them send out a technician and he confirmed I could not get more than 1 Mb/s. I told them to check into it again or they were being cancelled. They did check again and said the same thing. So I cancelled CLARO and went with a cable modem and VOIP service. CLARO demonstrated no ability to find out what had changed from one week to the next. By the way, if you want to cancel service in Cabarete, you have to go to Puerto Plata to do that at the main office.
I called to find out why and they told me that I was too far from the Central Station and that I could not get 4 Mb/s. Now, neither I nor the central station moved anywhere. Something "changed" on their end. I asked what changed after 10 years and they had a hard time with that question. They kept telling me I was too far away and I kept asking "what" changed when nobody moved and we were still the same distance apart.
So I had them send out a technician and he confirmed I could not get more than 1 Mb/s. I told them to check into it again or they were being cancelled. They did check again and said the same thing. So I cancelled CLARO and went with a cable modem and VOIP service. CLARO demonstrated no ability to find out what had changed from one week to the next. By the way, if you want to cancel service in Cabarete, you have to go to Puerto Plata to do that at the main office.