Claro Fiber and a Cedula!

drSix

Silver
Oct 13, 2013
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Well, I may finally have a reason to apply for residency. HiDef Porn. Yup, that's right. I just called to have Claro Fiber installed at my house, 40mb, so that I can watch HD porn, among other things, and they told me I need to have a Dominican ID to get service*. A passport is not accepted.

*Of course he did ask me if I knew someone with an ID, it doesn't need to be mine!!! Guess I'll be looking for a new fren'
 

SKY

Gold
Apr 11, 2004
9,953
266
83
Try another office. I know people that have this with NO Cedula. Or try talking to a differient
person. As for Fiber Optic, if you have an internet account with Claro you just change it to
Fiber Optic. But it is only available in a few places.
 

MpJuly

New member
Apr 30, 2009
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by phone with Claro and a passport no change/add/remove is possible - simply go to a Centros de Atenci?n a Clientes Claro
 

MikeFisher

The Fisherman/Weather Mod
Feb 28, 2006
12,834
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Punta Cana/DR
www.mikefisher.fun
to get a residencial line installed by claro, you simply apply for it. if it is your first time to get such thingy from Claro, then they give you some papers to fill in, which shows your liquidity/money on a bank/income or such stuff. if it's enough they take you as a customer and from there on they never again check your finances if you wanna add more connections in your name. such should also be done with a passport instead of a cedula.
on the other hand, i know a austrian here who has since 4 years his home/residencial connection of the Villa and his cellphone plan in my name. he has temp residency and will finally receive his permanent residency this coming december. last year he asked to switch the connections into his name, he is the one who pays his bills himself every month, but the answer from the Claro Headoffice in Veron/PC been that he needs to show a permanent cedula/residency, the temp Cards been not sufficient for the suckers. we did not get further into the case, he will just wait til december and change the stuff then.
but WTF! it was not that way before. and he has bank accounts in his name here with DR Banks, he can proof that he will be capable to pay the 200.- bucks monthly bills, he anyways pays them since 4 Years !! now.
is this something New or is it just that some employees are too stupid to give the correct info?

Mike
 

amp

Bronze
Oct 5, 2010
730
8
18
I think this is something new.

I have Claro and it's under my passport. When they did the whole thing about confirming your cell, that was also with my passport. Anytime I make changes to my account, it is with my passport.

Maybe this has to do with the new immigration laws coming into effect?
 

bronzeallspice

Platinum
Mar 26, 2012
11,006
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36
Pichardo mentioned a while back that for just about everything (buy or get) you will need a cedula.


Yes, it has to do with the new immigration laws. It is going to become very difficult for illegals to continue to live/stay in the country.
 

ju10prd

On Vacation!
Nov 19, 2014
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Accountkiller
Pichardo mentioned a while back that for just about everything (buy or get) you will need a cedula.


Yes, it has to do with the new immigration laws. It is going to become very difficult for illegals to continue to live/stay in the country.
I don't believe this is possible in DR
 

MpJuly

New member
Apr 30, 2009
464
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they need a cedula (preferably) in the post-paid plan, because they know yout credit history (credit score) - in the case of a passport it's also possible but they will ask many papers to prove you have $$$$ - One year ago, I tried to make change on my phone line, change from adsl Plan to a Multiplan (post paid according to them) and they need to conduct an investigation, I refused :) I just upgraded the speed of my so called "prepaid plan"
 

SKY

Gold
Apr 11, 2004
9,953
266
83
Different locations might want different things to open an account. For example in the office serving Punta Cana in Veron
they will give a Gringo an account that they might not give in Santo Domingo. I went with a friend of mine a few years ago
there. He wanted to open a Multi Plan internet package and get a Blackberry on credit. I bet him a dinner he would not
get it. All he has was a Passport and a job.
'
I paid the dinner, as we left with a Blackberry and a contract.
 

Jaime809

Bronze
Aug 23, 2012
1,150
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36
2 things:
- The bank account must be a Dominican bank account; no foreign banks
- They will check your credit for the first 6 months; after that, you can add pretty much at will to your account
 

Cdn_Gringo

Gold
Apr 29, 2014
7,381
344
83
I had a hard time establishing a contract with Claro for just a cellphone when I first arrived. Ended up abandoning the process that was initiated with just a passport and bank statements. Even offered to pay the entire first year up front, no dice. Went with Orange and that process was completed in an hour. Better reception at home than with Claro so it worked out better in the end.

In March, had more success with a cedula. It still took several days for Claro to decide if I was deserving of an account and then the usual delays and incompetence at the time of service installation at mi casa. The process and the hassle is do-able, it's worth it economically for me and my internet needs over the insanely expensive but easier Delancer alternative.

Claro doesn't make it easy and I guess they have their reasons for that. Mucho frustrating none-the-less.
 

MikeFisher

The Fisherman/Weather Mod
Feb 28, 2006
12,834
909
113
Punta Cana/DR
www.mikefisher.fun
I see Claro's fiber connected sectors have been adding up, since I checked about 2 months ago, especially in Santo Domingo:

Fibra ?ptica
yeah, they are adding quickly.
if they just would add the area of our Beach Residence.
but at least the "normal" 3mbs works well, even the last weeks the speed goes down in the evenings, specially over the weekends, this was not the case during prior years at the same location.

Mike
 

yacht chef

Bronze
Sep 13, 2009
1,587
15
38
It is all about the bank account. This happend to me over a year ago nothing relly new it is just more paper work for them.
I got a frend to help Dominican and was done in 5 min. Thy just did not want to do the paper work.
Claro is to expensave anyway.
 
Feb 7, 2007
7,521
316
83
yeah, they are adding quickly.
if they just would add the area of our Beach Residence.
but at least the "normal" 3mbs works well, even the last weeks the speed goes down in the evenings, specially over the weekends, this was not the case during prior years at the same location.

Mike
I have the same experience, I currently have 10 mbps and sometimes I cannot get more than 5mbps, especially from foreign locations. Same case, evenings and weekends - sometimes, not always. Usually the "problem" does "go away" within an hour and Claro speed tests always shows 10 mbps; I guess their international network is getting too saturated with those 40 and 100 meg plans.

Also, another factor in the problem is that the bulk of their international traffic is routed over Miami, via Alter.net (operated by Verizon USA) .... just google "miami alter.net" and you will find out why we are frequently getting slower speeds than usual.