- Thread starter chico bill
- Start date
Delancer - could they care less ?
Ask for it when you paying your next bill. you will be able to pay it on the spot with card or cash. Many many customers use this service.
I would belive the Comcast mentioned several times in this thread is meant the one from Sosua.
....from knowing 3 people working for 3 different companies...they are cut from the same cloth........
Based on a quick check of the channels a few minutes ago, the channels with the vertically squeezed aspect ratios are 4, 8, 10, 12, 22, 23, 30, 35, 38, 41, 47, 50, 51, 60, 62, 63, 64, 65, 66, 68, 70, 82, 83, 84, 88, 90, 93, 94, 96, 100, 101, 105, 106, 108, 112, 114, 118, 119, 120, 125, 128, 135, 150, 155, 156, 157, 158, 163, 164, 165, 166, 167, 168, 171, 172, 173, 176, 177, 178, 193, 195, 210, 220, 221, 220, 222, 223, 228, 231, 242, 243, 248, 258, 249, 402, 406, 412, 808. Fortunately all the HD channels have a correct aspect ratio. The only exception is 808, but I don't know why that channel is grouped with the HD channels because is it definitely not HD resolution. The only other exception is channel 30 which instead of a vertically squeezed aspect ratio, it has a vertically stretched aspect ratio.
The only one of those messed up standard definition channels that I watch or care about is channel 50. After repeated complaints about it , there was an attempt by the technician in the office to fix that one channel for me. He was successful in restoring it to a correct aspect ratio, but only by changing it to a very low resolution image. The image was so blurry that had him change it back to the squeezed aspect ratio which at least had normal standard definition resolution. I am disappointed that Delancer no longer offers this CNN channel in their HD lineup.
I also want to say that, despite a few complaints in the thread from others about the cashiers in the Delancer office, I have always found them to be very courteous, friendly, and helpful. The only person in that office that I have ever had a problem with is the girl behind the service counter at the very end of the office. She was extremely rude and unhelpful when I went there a few months ago to request help with this aspect ratio problem. At first she tried to convince me that there was something wrong with my eyes. Then when others finally offered support that the channels were messed up and there was nothing wrong with my eyes, she ordered me to sit down on the nearby coach and began waiting on other customers. I patiently waited for her to finish with all the other customers, but she continued to ignore me even when there were no other customers. Clearly she wanted me to just leave and she figured that I would finally do that in frustration. But after finally enduring enough of her rude and hostile treatment, I went back and demanded to speak to a supervisor.
A few minutes later a young lady emerged from the back office who identified herself as Joanna and asked if she could help me. She said that she was the owner's daughter. And the difference in attitude between her and the girl behind the counter who had been so rude and unhelpful was like night and day. Joanna listened politely to my problems, and then she responded. She said that they were aware of the problem with the aspect ratio on some of their channels, and she acknowledged that many other customers had complained about the same thing since they "upgraded" to their new cable boxes. She said that unfortunately there probably wasn't much they could do about it because that's simply the way they receive their satellite signal and there's no way to change it. I thought I heard some mention of Comcast, but perhaps I am wrong. I may be confusing it with their internet service provider. At any rate, Joanna's answer was not what I wanted to hear, but I nevertheless left the office satisfied because she was honest, she seemed to care, she explained the situation to me, and she treated me courteously. It is a shame that some of that professional demeanor could not be taught to the girl who works for her.
The other problem that I had with the new cable boxes other than the squeezed aspect ratio on all those channels was the fact that the closed caption feature was no longer available. I had previously found that feature very useful because it allowed me to see English subtitles when watching a movie with Spanish audio, and it was also great have Spanish subtitles when watching a movie with English audio with someone who doesn't understand English. And on a few channels, there was also a feature that would allow to select either English or Spanish audio. When I tried to explain to the girl behind that counter that these features had apparently disappeared on the new cable boxes, she told me it was a stupid feature that nobody ever used. When I asked Johanna about it however, she acknowledged that it was a popular feature that had disappeared but unfortunately was not possible with their new cable boxes. Once again, it was not the answer that I wanted to hear, but I appreciated Joanna's honesty and helpfulness in explaining the situation.
My only other comment that i want to add about Delancer is that I am blown away by the fact that a Delancer rep is actually participating in this thread and taking all this abuse. That alone has given me a whole new appreciation and respect for Delancer.
Yeah when do they deliver a bill. You have to remember to pay or you get cut off.
How about e-mail bills ? That would be a start
I agree Delancer billing needs some modern online updating.
But a reason to have a Dominican bank ( as expensive to have one is) - It is required to renew your permanent residency
For sure Delancer has improved over the past few years. Yes, there is still lots of room for more improvement.
The prices that were simply highway robbery, are better now but remain a point of contention with me. I have seen Delancer repair trucks way way south on the El Choco Rd near Jamao. Delancer has a fairly expansive service area. If Claro ever breezes through this part of the country and installs fiber for everyone who wants it, Delancer would lose every single foreigner internet account they have based on price alone. Claro has the fiber trunk line in place already, they just have not yet shown any interest in feeding into any neighborhoods as of yet.
I do appreciate Delancer's English channel TV lineup - just wish the channels I really like to watch would stop disappearing into nothingness with such regularity.
I can't help but think that the gringo accounts are bankrolling the service provided to the campo customers. Past Agua Dulce, there isn't a single residence that could afford what I currently pay for internet service alone each month. Claro for those with them as a service option is still significantly cheaper for faster.
Delancer's service is reliable and repair people do show up pretty quickly when called. So there is that...
The prices that were simply highway robbery, are better now but remain a point of contention with me. I have seen Delancer repair trucks way way south on the El Choco Rd near Jamao. Delancer has a fairly expansive service area. If Claro ever breezes through this part of the country and installs fiber for everyone who wants it, Delancer would lose every single foreigner internet account they have based on price alone. Claro has the fiber trunk line in place already, they just have not yet shown any interest in feeding into any neighborhoods as of yet.
I do appreciate Delancer's English channel TV lineup - just wish the channels I really like to watch would stop disappearing into nothingness with such regularity.
I can't help but think that the gringo accounts are bankrolling the service provided to the campo customers. Past Agua Dulce, there isn't a single residence that could afford what I currently pay for internet service alone each month. Claro for those with them as a service option is still significantly cheaper for faster.
Delancer's service is reliable and repair people do show up pretty quickly when called. So there is that...
I am in the process of obtaining my permanent residency now, and I did not know that having a Dominican bank account would be a requirement for renewing it. Thanks for the heads up. Any recommendations out there regarding which bank to use or which bank to stay away from?
Delancer's strongest selling point and IMHO the only reason that they continue to be a viable competitor with Claro is that fact that they sell you services on a month-to-month basis with no contract commitment. I know a few snowbirds who would love to make the switch to Claro, but the 18-month contract that Claro demands simply makes no sense when they are only here for 3 or 4 months of the year.
Hi,
i just tried my box and i don't have Image-Ratio problem, can you please send me via PM your NIC (client number) we can send technician to check configuration of your box or tv. For the closed-captions did you try to turn them on on your tv? we pass CC to tv.
just to make it clear regarding Comcast. There is dominican company called Comcast SRL who is technology provider/consultant they assist cable companies to configure and run their networks. we have been closely working with them in the past. For the most of our system we are on our own now. FTTH and TV service is 100% Cable Atlantico (Cable Delancer).
i just tried my box and i don't have Image-Ratio problem, can you please send me via PM your NIC (client number) we can send technician to check configuration of your box or tv. For the closed-captions did you try to turn them on on your tv? we pass CC to tv.
just to make it clear regarding Comcast. There is dominican company called Comcast SRL who is technology provider/consultant they assist cable companies to configure and run their networks. we have been closely working with them in the past. For the most of our system we are on our own now. FTTH and TV service is 100% Cable Atlantico (Cable Delancer).
I am not impressed with any of them they do require you use it once a month (the bank) and they all charge hefty fess when transferring money from your home bank.
Some say Scotia Bank doesn't charge for transfers from Canada but I don't know
I do know Banco Santa Cruz charges $10 US but they have an intermediary bank that adds another $25.
Some say Ban Reservas is cheapest _ I had an account their but can't recall what I paid on the two transfers I made
Thank you for the follow up. Your message seems to be suggesting that I should not be having any problems with proper aspect ratios, and that I also should be able to receive closed captions with my TV controls. Although that is very different than what I was told when I was in your office complaining about these problems a few months ago, it is nevertheless very welcome news. I will send you my client number via PM, and hopefully your technician can resolve these problems which I had previously understood were unsolvable.
In regards to you passing on the CC signal to the TV, I was not aware of that. The CC feature was always controlled on the cable box remote before the change was made. But based on this new information, I turned on the CC control on my TV, but there are still no closed captions.
In regards to the language audio choices, either I misspoke in my previous message or you have added that feature in the past few months. I see now that I can indeed receive and select the language audio on many of the movie channels.
Agreed. I have an IPTV service with far more options for channels, movies and on demand TV series watching at a far lower price than what is offered by local companies. Google is your fren...
My week old DeLancer modem /router is flashing a red Log light and internet not working. Did a unplug-plug same result, reset still not working. Any ideas DeLancer guy ?
i would need to know your account number to see in the system what's going on. Best is make a report 809-571-1040
Went there and made an appointment for 10:30 AM. Waiting now. It's either the fiber or router failed. Nothing touched either the fiber or router in the house so my guess it's on the poles out side
Sent from my SM-A530F using Tapatalk
OK I will tip my hat to DeLancer. They showed and fixed my problem. Was a damaged fiber cable in the house. How it got damaged I have no idea unless it was the cleaning lady?
But now I'm beginning to think they do care about keeping clients
But now I'm beginning to think they do care about keeping clients
Thank you for your kind words! just keep in mind you can arrange for repair over the phone you don't have to go there. you can also write me direct i would need NIC # or your name and address to confirm.