I just learned this company is under new ownership. Does anyone know how to contact the owner? I witnessed the secretary/gatekeeper telling another customer that the owner doesn't care to talk with customers who want to voice their concerns. I've had a subscription for more than two months and have not received one piece of mail forwarded to the address provided via my subscription to Banker Trust services. I have a receipt for proof of purchase for a one-year subscription, and there is information on file for my subscription, yet the company doesn't know where my mail is. Anyone else have similar experiences? In the meantime, is there a reliable mail forwarding service in Sosua for expats who need mail forwarded from the U.S.?