I just renewed my residencia and cedula yesterday for 10 years. For the residencia, everything was done online including the payment, no issues there. I had an appointment for 8.30am. Got there at 8.00am and my number was called 20 minutes later to deposit paperwork. They then said that they would call me when it was my turn to do the photo and biometrics. That took about an hour until they called me. At 9.45 they said that they would call my name to collect my card. I watched people that were ahead of me and that were behind me go and collect their cards. After an hour I said that there must be an issue as so many people that were behind me had already received their cards. They kept on saying that the process sometimes takes longer and I just had to wait. After another 30 minutes I went to them again and said that there must be a problem, I have watched people arrive in the last 45 minutes that have deposited their paperwork, done the biometrics and receive their card. They finally said that they would look into it. Another 30 minutes went past and still nothing. Another person went to investigate and told me that they were looking for my paperwork! Finally, at 12.30pm, after me watching at least 100 people that arrived after me receive their cards, I finally received my 10 year residencia....so at least I don't have to go through that process for another 10 years. I went to do my cedula (now in a new location) and I was done in less than 10 minutes! The cedula process has always been a pleasurable experience compared to the residencia!