Kudos for reporting the outage to edenorte and then trying to find out what's going on. What's the process (link) for making an online report?
Do you have a lease? The street name and full address should be on the lease.I don't think my street has a street name and if it does I do not know what it is. Some of those red * may prevent me from being able to complete the form and successfully submit it. Not sure why they need to know my birthday?