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w this is late but for future people use microsoft edge. Had the same problem and this worked fine.We are flying down YYZ - POP Jan.4. For 2 weeks have been attempting the E-ticket on our laptop, using Chrome but nothing wants to work for us. Only a couple of drop down menus show up, won't add the 2nd passenger and then it might kick me out for taking too long. Suggestions por favor Evelyn.