Hello, I submit an information ofmy girl-friend, maybe it is important for some of you:
"Attention to all who are insured with the insurance MONUMENTAL.
Check instantly whether you really have an insurance coverage.
Unfortunately I have had a terrible experience. On Friday I went to pay regularly my health insurance but the nice lady in the office in Puerto Plata told to me that this is not possible. My question: 'why? The answer: 'You arenot registered anymore'. She wanted to see my insurance card and called the main office. There I was told that I havn?t paid for more than one year. Fortunately, I was able to submit my payment receipts. Then I went to the main office, hopeful that the matter would be resolved with showing all my payment documents.
But nothing happend, go on dreaming. The answer was, they need to check where the money is, and as long as that is not cleared up, I would not have insurance and cannot pay. Notice: I have documents with the orginal heading of monumental and stamps that I paid. But it doesn?t matter that I really paid, the money is gone and he insurance too, super.
Today I got only the information, in case the nice employee from monumental brings the money I would be
insured again and could go on with paying. hahahah the joke of the year.
Not that the insurance will do something.
If you have this insurance > better you control, whether you are actually insured or if the nice staff took your
money for anything else > because that is your problem and not the problem of the insurance company.
really nice behaviour, isn't it?"
"Attention to all who are insured with the insurance MONUMENTAL.
Check instantly whether you really have an insurance coverage.
Unfortunately I have had a terrible experience. On Friday I went to pay regularly my health insurance but the nice lady in the office in Puerto Plata told to me that this is not possible. My question: 'why? The answer: 'You arenot registered anymore'. She wanted to see my insurance card and called the main office. There I was told that I havn?t paid for more than one year. Fortunately, I was able to submit my payment receipts. Then I went to the main office, hopeful that the matter would be resolved with showing all my payment documents.
But nothing happend, go on dreaming. The answer was, they need to check where the money is, and as long as that is not cleared up, I would not have insurance and cannot pay. Notice: I have documents with the orginal heading of monumental and stamps that I paid. But it doesn?t matter that I really paid, the money is gone and he insurance too, super.
Today I got only the information, in case the nice employee from monumental brings the money I would be
insured again and could go on with paying. hahahah the joke of the year.
Not that the insurance will do something.
If you have this insurance > better you control, whether you are actually insured or if the nice staff took your
money for anything else > because that is your problem and not the problem of the insurance company.
really nice behaviour, isn't it?"