Hello All,
I have a technical problem that I need to address at Altice. However, the problem is that it's a problem they may not even be familiar with and given my intermediate level of Spanish, that spells disaster. So I'm hoping that if someone here already has a solution, you could save me a lot of grief!
To do my (computer) job, I need to specify and open a port on my Altice router/modem. That procedure is variously referred to as Port range forwarding or Port triggering. This is a common procedure and I have already configured my Windows 11 LAN and firewall for the same. However, when I enter my Altice modem/router, I see that the settings I need don't exist and when I read the manual for the modem, this confirms that the settings do not exist.
So now I am in trouble because I can't do my work. If I was here visiting for a few weeks, no problem. But I'm here for life!
I know I have options to investigate such as finding a router/modem here that has the settings I need but there's still the issue as to how Altice might play (or not play) with equipment that is not theirs because they control the signal. And, in general, getting a straight answer here is often difficult, particularly when you ask a question and the somene who should know doesn't even know what you're talking about. And never thinks about picking up the phone to investigate further.
Anybody have a known solution? Thanks!
I have a technical problem that I need to address at Altice. However, the problem is that it's a problem they may not even be familiar with and given my intermediate level of Spanish, that spells disaster. So I'm hoping that if someone here already has a solution, you could save me a lot of grief!
To do my (computer) job, I need to specify and open a port on my Altice router/modem. That procedure is variously referred to as Port range forwarding or Port triggering. This is a common procedure and I have already configured my Windows 11 LAN and firewall for the same. However, when I enter my Altice modem/router, I see that the settings I need don't exist and when I read the manual for the modem, this confirms that the settings do not exist.
So now I am in trouble because I can't do my work. If I was here visiting for a few weeks, no problem. But I'm here for life!
I know I have options to investigate such as finding a router/modem here that has the settings I need but there's still the issue as to how Altice might play (or not play) with equipment that is not theirs because they control the signal. And, in general, getting a straight answer here is often difficult, particularly when you ask a question and the somene who should know doesn't even know what you're talking about. And never thinks about picking up the phone to investigate further.
Anybody have a known solution? Thanks!