Lost credit cards and EPS

Adrian Bye

Bronze
Jul 7, 2002
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Has anyone else had EPS lose their credit cards?

I now have at least 3 credit cards which have been lost by EPS, and possibly 4. I haven't seen any fraud on them, the cards just never arrive.

I called EPS and they said that I should use the PObox address, not the "real" mailing address (8260 NW 14th St, EPS-XXXXX). However as many of you know, using a PObox can cause problems with many companies/banks in the US.

My main credit card expires 01/08, so given we have just a few days left on this month, this is a bit problematic.

EPS is investigating and will get back to me. Any suggestions?

Adrian
 

Ken

Platinum
Jan 1, 2002
13,571
217
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Have you called the credit card companies? Maybe under the circumstances at least one will give you and extension so that you can continue using the card until this gets sorted out.

I am surprised you are having this problem. I have been using EPS for almost 20 years and the only time I have trouble is when the sender leaves off my ID number.
 

Adrian Bye

Bronze
Jul 7, 2002
2,077
134
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Ken: Do you receive credit cards via the regular EPS mailing address (8260 NW 14th St, EPS-XXXXX)?

Or are you putting in the PObox as the mailing address for your credit cards?

I had one, maybe two lost around November last year. And now another 2 in January, possibly even 3. The only time I have received them properly is when I ask the credit card companies to courier them over.
 

mike l

Silver
Sep 4, 2007
3,157
462
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I am missing one package and a check for $1000.00

There investigation process is non existant
 

james

Active member
Jan 14, 2002
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The PO Box is the real address for envelopes. The "real" address you call it is the physical address for large packages and boxes NOT envelopes. My banks all send mail this way to me including Credit cards since 1997 and never has one letter been lost. It does take longer than it used to and costs more but they do get here.
 

Ringo

On Vacation!
Mar 6, 2003
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Where in the D.R. EPS office you are using? You have the sending office in Miami and is for packages, not regular mail.. but would think that they could sort this out. Check with your banks to see if returned.

We have not had any real problems with EPS/Sosua and they have gone out of their way to help and work with us.... Except for one time last month or so and that is a lost package that was sent to an address that was changed during the shipping in the US and we did not get the address change notice. Package shipped in US via major insured carrier and signed for and the old address. Persons now gone and appears with our package and can not collect insurance. (Custom made items that will take another 3 months to make.) But in all fairness, the people in Sosua are doing everything that they can do with the cooperation of the Miami office.

Otherwise, we have had no problems with regular mail. Any checks coming to us we have sent via Fedx insured to the EPS office in Sosua. Credit Cards come regular P.O. without a problems.

Regards, Ringo
 

Janin

On Vacation....
Jul 31, 2007
548
0
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Registered Mail

We now have two mail box forwarders' offices in Las Terrenas and I am using one of them to see how things work.
Before that CC never reached me when the bank had sent them via couriers. They got stuck in SD from where nobody ever made an effort to contact me.

However I could convince the bank to send the cards by registered mail.
They always arrived at the local Post Office. :bunny:

Janin
 

Adrian Bye

Bronze
Jul 7, 2002
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134
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If you use a PO box for a mailing address, many banks and other institutions will have a problem with it. Fedex/UPS won't deliver envelopes to a POBox.

So you're always juggling two addresses.. Does anyone have a better solution?
 

mike l

Silver
Sep 4, 2007
3,157
462
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If you use a PO box for a mailing address, many banks and other institutions will have a problem with it. Fedex/UPS won't deliver envelopes to a POBox.

So you're always juggling two addresses.. Does anyone have a better solution?


I have a mail box in another country for credit cards but instead of calling it box 908 I say apartment 908 and then they forward my mail to EPS
 

Ringo

On Vacation!
Mar 6, 2003
2,823
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Adrianb; If you use a PO box for a mailing address, many banks and other institutions will have a problem with it. Fedex/UPS won't deliver envelopes to a POBox.

You right... sort of: Fedx, sends directly to the EPS office that you use, using the EPS address. In Sosua or Caberete, the driver is Victor. Everything comes thru Santigao for the North Coast and arrives in Sosua about 10 AM. SOOO, talk to the EPS office, get the local address that they use/have for Fedx... send everything that you need via Fedx to that address. EPS signs for it AT the local office.

Regards, Ringo
 

SKY

Gold
Apr 11, 2004
10,032
356
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Fedex Address
EPS Calle Pedro Clisante # 12
Sosua, Dominican Republic

This is the Fedex address for EPS in Sosua. They charge 200pesos for receiving the Fedex.
 

Adrian Bye

Bronze
Jul 7, 2002
2,077
134
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Ringo's the closest to what I mean.

If someone has US credit cards and/or bank accounts using EPS and can respond I would be very grateful.
 

Adrian Bye

Bronze
Jul 7, 2002
2,077
134
0
After speaking with the owner of EPS in Santiago today, I tihnk we may have identified the problem. All EPS addresses (for Santiago) include a Y-xxxxx. I'd been leaving the Y off. It seems they check this out for packages and have been rerouting them. But my letters have been going to Santo Domingo.

Its not that easy dealing with US companies to have such a complex address with so many letters and numbers, but at least now I know how to make it work.

To clarify, you MUST use the full address in this format:

8260 NW 14th St, EPS-Y-XXXXX
Doral, FL, 33126

(I even showed a top EPS employee my address on file with the credit card companies and they didn't notice the Y was missing)

I hope this helps someone else if they're losing mail with EPS.
 

Adrian Bye

Bronze
Jul 7, 2002
2,077
134
0
.. and today I received 4 credit cards, about $400 in checks, multiple pins for various cards and a bunch of financial statements.

People, make sure you put the LETTER in the address, as marked above!