I can't tell you about Nagua, but here in Santo Domingo I went to one their branches and they told me the only way was to make an appointment on the phone. After feeding Altice $3000 DOP, and three hours on hold Tuesday afternoon they picked up and connected with some kind of private messenger. After another hour I had an appointment for this morning (Thursday) at 9:15, which by the way required me being in a car. They told me I could pick up the results at any branch after 3PM. At 3 PM I went to the closest one. Guess what. It wasn't ready yet. They told me another branch might have it. That branch told me that it wouldn't be ready until 7:30. So now because of the curfew I just have to hope it's there early in the morning for tomorrow afternoon's flight.