FYI I went to Altice. If one wants to upgrade it will not go into effect until your next billing cycle, no need to bring the router or tv box, there is no chip for mobile above 5 mbps. I asked is there any way to to pay extra to have an upgrade put into effect earlier in the billing cycle or could I cancel and then start a new contract = No. And to top it all off while I waited for 40 minutes to do the upgrade the lady said the system is down and I will need to come back. It is believed that if we disconnect all the devices 2 phones/3 cpus/tablet we should be able to pass the 12 threshold,