we had the poorest service from this tour guide company and there staff. we were lied to and when confronted were told sorry no speaky english funny how they turn that on and off at there own pleasure..
we booked 2 trips with Eltour one to paradise island one on the monster truck.we were told 2hrs to paradise from sasoa it took 5 hrs . breakfast was ment to be included . but alas when we got to the restraunt with no running water it was not to be found.we told the guide we would havew to cancel the trip for the next day as it was already 2hrs into the trip and we were less than half way , he siad okay when we get back come to the office with me.
don't get me wrong when we actually got to the island it was great but 5hrs was way to hard on our son and when the bus was stopped for an un knowen reason we sat ,it was the guide taking a **** but did he ask anyone on the bus if they needed to pee no.
after 2-1/2 hrs on the island it was back to the bus hurry up we were told get fu#$%@ he was told 3= hrs later we got back to there office and thats were the problemns really started , we didn't want our money back for the trip we had taken but we did for the one we wanted to cancel , we sat and tried not to loose it a s we were told No . we even offered to loose a security deposit we were still told no so we were robbed by this tour outfit and will never go back to the DR because of it . we travel about 4times a yr so they will loose out ,we choose not to go on all inclusive as we feel the local restraunts only loose which means the people loose .please use this warning to your addvantageand if possible use another company this is our experence hopefully it won't be yours.
Terry Strobel Andover NJ
we booked 2 trips with Eltour one to paradise island one on the monster truck.we were told 2hrs to paradise from sasoa it took 5 hrs . breakfast was ment to be included . but alas when we got to the restraunt with no running water it was not to be found.we told the guide we would havew to cancel the trip for the next day as it was already 2hrs into the trip and we were less than half way , he siad okay when we get back come to the office with me.
don't get me wrong when we actually got to the island it was great but 5hrs was way to hard on our son and when the bus was stopped for an un knowen reason we sat ,it was the guide taking a **** but did he ask anyone on the bus if they needed to pee no.
after 2-1/2 hrs on the island it was back to the bus hurry up we were told get fu#$%@ he was told 3= hrs later we got back to there office and thats were the problemns really started , we didn't want our money back for the trip we had taken but we did for the one we wanted to cancel , we sat and tried not to loose it a s we were told No . we even offered to loose a security deposit we were still told no so we were robbed by this tour outfit and will never go back to the DR because of it . we travel about 4times a yr so they will loose out ,we choose not to go on all inclusive as we feel the local restraunts only loose which means the people loose .please use this warning to your addvantageand if possible use another company this is our experence hopefully it won't be yours.
Terry Strobel Andover NJ