The Ombudsman Office Service Charter


Staff member
Feb 20, 2019

Ombudsman Pablo Ulloa has made available to the Dominican people the first version of the Citizen’s Service Charter. The service charter provides information on the services provided by the Ombusman Office and the rights of citizens in regards to these services.

In making public the charter, Ulloa stated that the initiative seeks to bring the Ombudsman Office closer to the Dominican society, enabling higher levels of information, transparency, participation, accountability and continuous improvement of its services according to citizens’ demands. At the same time, Ombusman Office seeks to motivate other public administrations and institutions to approve their own service charters.

This initiative was certified by the UNE 93200-2008 Standard provided by Aenor in the Dominican Republic.

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