{"id":27073,"date":"2010-08-23T01:43:56","date_gmt":"2010-08-23T01:43:56","guid":{"rendered":"http:\/\/dr1.com\/new\/pages\/cdeee-call-center\/"},"modified":"2010-08-23T01:43:56","modified_gmt":"2010-08-23T01:43:56","slug":"cdeee-call-center","status":"publish","type":"post","link":"https:\/\/dr1.com\/news\/2010\/08\/23\/cdeee-call-center\/","title":{"rendered":"CDEEE call center"},"content":{"rendered":"<p> The Public Electricity Corporation&#8217;s new Center for Information and Communication (ICODEN) says that it served 472 clients during its first month in operation, with 71% cases solved and a client satisfaction rate of 93%. 84% of calls were from the National District and the Province of Santo Domingo. <\/p>\n<p> Callers were: 188 EdeSur, 170 EdeEste and 30 EdeNorte. 31% of those who used the new serve reported breakdowns, 26% commercial claims, 23% emergencies, 10% requested information and 7% had technical problems. Of the total, 74% were residential clients, 19% commercial clients, 6% government institutions and 1% medical centers. <\/p>\n<p> The Icoden telephone numbers are 809 508-9111 and 1-200-2111 for calls from outside of Santo Domingo. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Public Electricity Corporation&#8217;s new Center for Information and Communication (ICODEN) says that it served 472 clients during its first month in operation, with 71% cases solved and a client satisfaction rate of 93%. 84% of calls were from the National District and the Province of Santo Domingo. Callers were: 188 EdeSur, 170 EdeEste and &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/dr1.com\/news\/2010\/08\/23\/cdeee-call-center\/\" class=\"more-link\">Read more\u2026<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[229,3],"tags":[],"_links":{"self":[{"href":"https:\/\/dr1.com\/news\/wp-json\/wp\/v2\/posts\/27073"}],"collection":[{"href":"https:\/\/dr1.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dr1.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dr1.com\/news\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/dr1.com\/news\/wp-json\/wp\/v2\/comments?post=27073"}],"version-history":[{"count":0,"href":"https:\/\/dr1.com\/news\/wp-json\/wp\/v2\/posts\/27073\/revisions"}],"wp:attachment":[{"href":"https:\/\/dr1.com\/news\/wp-json\/wp\/v2\/media?parent=27073"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dr1.com\/news\/wp-json\/wp\/v2\/categories?post=27073"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dr1.com\/news\/wp-json\/wp\/v2\/tags?post=27073"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}