I bought something there a few months ago, unpacked it at home and found that the plastic bag of connecting bits, screws etc., wasn't in the box. Called IKEA and told them they said bring the thing back so I did, although I told them all I needed was "the baggie with the bits", they said no...gotta bring it back. So I did, but it was too darn heavy to lift outa the jeep when I got there.....looked around for some help in the car park but none available. Went up to the help desk they said bring it up...I tried the "but all I need is the baggy thing...."....uh-uh. So I asked the help desk guy to find me someone to help and that took 30 minutes. When I got the box up the guy opened it and searched for a minute or so between the 8 parts in the box just to make sure that it was really missing, telling me that on many an occasion they actually find the allegedly missing bit in the box, that's why they insist on having you bring the box back. Then I had to wait another thirty minutes for them to find and bring another similar item out, but instead of giving me that one in exchange, they opened it took out the bag of bits and put it in my box, sending the other one back to the store, I guess for another happy customer to buy it, get it home, find the bag missing and then have to bring the box back from San Francisco de Macoris or wherever. I used to buy stuff occasionally at IKEA in my previous countries of residence and in all their stores they had a bar with all the connecting bits, screws, brackets and plugs free of charge so you could make up for shortages inside the packages which I guess there must have been or why else would they have a bit bar? When I asked the help desk guy about that, he pointed to an empty stand in the corner and said that they used to have a free bit-bar but people kept taking the bits, so they stopped it.
Customer Service Santo Domingo style......
BTW, I brought some small kitchen cabinets with me from IKEA in Rome some 6 or 7 years ago...they're still good.