Several years ago I had the Guzman firm handle my request for residency. The process was straight foreward, not very time consuming and reasonably priced. When my temporary expired I went back to them to get my "permanent" residency. This was two years ago. I have a copy of the aplication with the stamps and all the boxes checked off. When I inquire of Guzman I am told there are new employees at JCE who are learning their jobs and to be patient. Does this two year delay apply to everyone trying to renew residency these days or is my case unique? If I'm the only one, does anyone have any serious recommendations?