OK.. perfect
THats too bad your family and friends had a bad experience. I guess that is a reason why not to fly with them.
However, I tend to disagree on them being better last year compared to how they are doing right now. Flying more passengers does not necessarily mean "better." Yes stronger cash flows and higher inflows of money. BUt you know how I see it? Well, its like polishing the rough edges. They have seen the best scenario... (last High season)... (imagine if they would have gotten the 757 and 767 earlier last year) and the worse case scenarios... They are becoming well rounded like a perfectly polished stone. They are learning to deal with things, and have survived.
Yes they have reduced flights, but they are doing everything slowly, patiently, and using their heads, as oppose to other companies which unfortunately failed, like APA, who did have a strong market when they were still flying. I think the worst is over (the war, and terrorism {hopefully}) I think the ride just got a little smoother.