Friends of mine were booked into the Viva Tangerine for the second week of February, they have travelled numerous times to the Dominican Republic and were anxious to stay in one of the newest resorts. Their travel agent called them a couple of days ago and said their trip was cancelled !!! They offered them 2 weeks somewhere else and an additional one week for free but then when the Travel Agent tried to find another destination - of course - everything is booked for that particular time.
They can't get any answers from their travel agent except that they shouldn't of considered staying in a brand new resort in the DR until it was open for at least 6 months as they always have problems with the start up!
As far as I am concerned they should switch travel agents but I will keep my opinions to myself as this person is a good friend of theirs.
Anyway to get to my question - has anyone heard why Viva Tangerine is all of a sudden cancelling reservations or has Signature Vacations had a fall out with the hotel. Since my friends aren't getting any answers - I thought I would ask any of you if you have heard of anything.
Hollywud and Warden - you just came back and I have read the trip reports on the Viva - what are your thoughts?
Thank you in advance for any info.
Marlie
They can't get any answers from their travel agent except that they shouldn't of considered staying in a brand new resort in the DR until it was open for at least 6 months as they always have problems with the start up!
As far as I am concerned they should switch travel agents but I will keep my opinions to myself as this person is a good friend of theirs.
Anyway to get to my question - has anyone heard why Viva Tangerine is all of a sudden cancelling reservations or has Signature Vacations had a fall out with the hotel. Since my friends aren't getting any answers - I thought I would ask any of you if you have heard of anything.
Hollywud and Warden - you just came back and I have read the trip reports on the Viva - what are your thoughts?
Thank you in advance for any info.
Marlie