Re: "Heavens" in Puerto Plata Playa Dora
Christa,
You're probably not going to like what you're about to here! My wife and I also stayed at Heavens in 1997, and like yourself, had a great time. We recommended it to many friends and anyone that we heard asking about it on the internet. However, earlier this year we started reading bad reviews about heavens, and at first we assumed it was simply a case of a few "bad experiences". Apparently the bad reviews are well justified. Since amsha sold the property to coral (I think) the new management have made quite a few changes to the property and it's services. They gutted out the old entertainment team (chocolate friends), who in my opinion were the life-blood of heavens. From what i've heard from many former repeat visitors to heavens, the service has taken a drastic turn for the worst. Also, Michalangelos a la carte restaurant (by the pool) has been turned into the games room, in an attempt to cut costs. While in playa dorada this spring, my wife and I made a point of checking out heavens, and spoke with a number of guests. Most weren't impressed! The biggest complaint was the service and the entertainment......which used to be heaven's biggest asset! Several repeat guests were extremely disappointed, and were quite certain that they would stay elsewhere next time back. The only positive change that I could see was the construction of a new (bigger) bar by the pool. (I didn't think there was anything wrong with the old one!) Unless the new management get their act together soon, I think heaven's reputation will soon be tarnished beyond repair. Maybe things will get better, maybe they won't.....you may go there in september and love it.....who knows! I think I'd recommend booking something with a little less question surrounding it. My wife and I stayed next door at playa naco, and thought it was absolutely fantastic. We recommend it highly! If you'd like more details feel free to e-mail me.
Mark