Just don't!
Once... never again. I'm not sure I've got the time to write up all about why they are so crap. If I'd known before hand, I could have used some of the four hour delay in Gatwick or the five hour delay in PoP to write it up?
Actually, I couldn't. They insisted that my MacBook went in my checked luggage. It was either that or ?3k of camera equipment... Or they wouldn't let me fly, because my hand luggage weighed over 5kg (most serious carriers are 10kg, my combined total was less than my allowance, so what difference it made, I've no idea). "Are you taking responsibility for my Mac if it goes missing or gets damaged after you've insisted it goes in my suitcase" is a pretty straightforward "yes" or "no" type question... they never did actually answer me. I missed my connecting flight when I got back to Gatwick so had another four hour wait for the next one, 'tough, you're here now, not our problem, if your next carrier impose a charge, claim on your insurance'... "Sorry" would have helped. I was tired and 'not happy', but I wasn't rude or angry (at that point) but I said...
"I've been to the Dominican Republic eight times in sixteen months and these are the worst flights I've had"
'Customer Service Person' "Who do you normally fly with?"
"Thomson"
"Well fly with them next time" You bet you I will!!!
I could go on but I'll leave it at that. If you're on this site researching holidays from the UK to the Dom Rep, if Monarch Airways are your carrier, book with someone else or prepare to spend most of your time inside an airport departure lounge being treated like a battery hen.
Once... never again. I'm not sure I've got the time to write up all about why they are so crap. If I'd known before hand, I could have used some of the four hour delay in Gatwick or the five hour delay in PoP to write it up?
Actually, I couldn't. They insisted that my MacBook went in my checked luggage. It was either that or ?3k of camera equipment... Or they wouldn't let me fly, because my hand luggage weighed over 5kg (most serious carriers are 10kg, my combined total was less than my allowance, so what difference it made, I've no idea). "Are you taking responsibility for my Mac if it goes missing or gets damaged after you've insisted it goes in my suitcase" is a pretty straightforward "yes" or "no" type question... they never did actually answer me. I missed my connecting flight when I got back to Gatwick so had another four hour wait for the next one, 'tough, you're here now, not our problem, if your next carrier impose a charge, claim on your insurance'... "Sorry" would have helped. I was tired and 'not happy', but I wasn't rude or angry (at that point) but I said...
"I've been to the Dominican Republic eight times in sixteen months and these are the worst flights I've had"
'Customer Service Person' "Who do you normally fly with?"
"Thomson"
"Well fly with them next time" You bet you I will!!!
I could go on but I'll leave it at that. If you're on this site researching holidays from the UK to the Dom Rep, if Monarch Airways are your carrier, book with someone else or prepare to spend most of your time inside an airport departure lounge being treated like a battery hen.