DR1 Daily News - Dominican Republic

The United States Federal Communications Commission (FCC) has begun an evaluation process of new regulations covering call centers located outside of the country. The idea is to provide incentives for these businesses to return to the United States. The measures also seek to halt automated telephone scams carried out from abroad that hurt so many people.

On 26 March 2026, the Federal Communications Commission (FCC) voted to adopt a Notice of Proposed Rulemaking (NPRM) aimed at “onshoring” call center jobs and implementing strict new regulations on overseas customer service operations.

The move, spearheaded by FCC chairman Brendan Carr, marks a significant shift in United States policy, linking the use of foreign call centers directly to poor customer service, data security risks, and the facilitation of illegal robocalls.

Key provisions of the FCC Proposal (FCC 26-16)The formal...