Just moved to another location and we use an exiting WIFI connection provided by De Lancer. The problem is the WIFI connection drops, or when it does work it only works for a few seconds. Errors are like No internet, unable to connect to DNS server etc. Using Windows 10. One computer works a little better the the other one, but still has connection issues. Just wondered if any one might be able to help before I contact De Lancer.
- Thread starter No Place Like Home
- Start date
Need help with WIFI network connection to De Lancer
Delancer guy is often online here in the forum and is great at helping out. Hopefully he sees your thread.
Delancer offers a premium modem that you have to pay for . (about $4000 RD). I have it now for about 5 weeks. It is well worth it. BIG improvement in speed and stability.
NPLH, Do you know how to change your default DNS server in Windows 10? If so, set it up to use something like, 8.8.8.8 or 1.1.1.1 or 1.0.0.1. Google instructions if you don't already know how to do this. If the problem continues then it's an issue for Delancer to fix.
"WiFi connection drops" or internet connection drops when WiFi signal is present? Two different things. When wifi drops can you still use internet with a cable connected to your computer? Could be bad modem, or bad fiber connection or Delancer issues.
If it's a wifi problem, that's usually down to you. If it's a internet signal problem, which sounds like the OP's issue, then that's down to a Delancer tech to fix.
But one thing to consider is Dominican house construction techniques. Houses are built with steel rebar. in almost every block void, meaning you are effectively living inside a steel cage, which plays havoc with wifi signals. Signal penetration on the 5ghz band is one wall, maybe two walls at a push. 2.4Ghz signals may penetrate a bit further, but at a reduced speed.
I found the best solution is to use a mesh router setup. I have a Linksys setup with five nodes around the house and the wifi had improved considerably.
But one thing to consider is Dominican house construction techniques. Houses are built with steel rebar. in almost every block void, meaning you are effectively living inside a steel cage, which plays havoc with wifi signals. Signal penetration on the 5ghz band is one wall, maybe two walls at a push. 2.4Ghz signals may penetrate a bit further, but at a reduced speed.
I found the best solution is to use a mesh router setup. I have a Linksys setup with five nodes around the house and the wifi had improved considerably.
Change the wifi channel on the modem from the default.
If that doesn’t solve the issue, reset your wifi modem settings in your computer.
If those two things don’t fix the issue, have a tech troubleshoot the problem.
If that doesn’t solve the issue, reset your wifi modem settings in your computer.
If those two things don’t fix the issue, have a tech troubleshoot the problem.
Based on experience , I would call Delancer so they can come to your house to diagnostic what the issue is.
I have had different issues in the past:
-no internet signal
-internet signal but slow speed
-dropped the US IP.
Solution when from fixing a connection inside the community where I live ,to reset the connection to my house and finally bad router.
The service is free so I would not hesitate .
Usually ,everything gets fixed in 24 hours.
I have had different issues in the past:
-no internet signal
-internet signal but slow speed
-dropped the US IP.
Solution when from fixing a connection inside the community where I live ,to reset the connection to my house and finally bad router.
The service is free so I would not hesitate .
Usually ,everything gets fixed in 24 hours.
Can you please send me with PM your name or account number with delancer - i will check
what you describing might be 2 problems:
1. wifi connection drops could be because of signal or other devices connected with bad signal to the same wifi this would require another modem with better wifi or additional wifi router. delancer delivers internet by fiber, what is happening with wifi it's already local network problem.
unable to connect DNS propably is the same issue.
2. the second issue you describing sounds like you maybe reaching maximum bandwidth allowed by your plan.
we can check both issues quickly and gave you recomendation or solution. just PM me name on whose your internet connection is setup or account number.
Thanks everyone for your suggestions and advice. No luck as of yet. I'm a renter, and do not have access to modem or router. The WIFI signal comes from the end of the front yard about 4 car lengths away from the house. I will contact the owner and have him contact De Lancer. Thanks a gain. Phil
Then it doesn't look like De Lancer issue. You will need either a wireless repeater (which will slow down the speed) or a router with ethernet cable connection to the main modem.
YAHOOOO!!!! The owner tried a WIFI extended, but that failed. He then changed his plan from 10MB to 50MB, and everything is working perfectly. Thanks again everyone. Phil