Having to be stuck with this as an only choice for phone and internet service has been a real nightmare. We live in a very poor barrio in Villa Mella; La Javilla. I'm not there very much and the calling is driving me crazy. For several yrs. they kept stealing the phone cable to sell the metal.-- now that that problem has gotten mostly better; the continued problem of not connecting when it rains much continues. A new wrinkle has been going on. No contact for 2 weeks plus. Just keeps saying invalid number. My wife went to the Tricom office to complain (I insisted). Maybe a year ago. We got their better internet (talk on the phone while on a faster internet, and changed to the cell phone service for a bundle price. Connecting to the cell is the worst ever. She has had Claro and Orange before. Her mother has Viva and I can always connect with her. Anyway-- my wife went to Tricom's office told them the problems. Apparently, to cancel all services its RD 2400. If you don't pay it they continue to hit you with a big interest fee. Can anyone elaborate?