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  1. #1
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    Default Orange rudeness & illogicality

    Can any one explain this, please and what I can do about it?
    I tried to order an orange internet modem hogar at RD$1,909 but was told that I couldn't because I did not have enough credit. This was nonsense as I have a credit limit on my Visa card of several hundred thousand pesos. I emailed Orange for an explanation but no reply.
    I tried again today at the LT Orange shop for Internet Hogar at RD$1,300 and something, same reply. At the suggestion of the young lady we tried again using my wife's cedula etc and lo and behold - no problem. This is to me, stupid and illogical because my wife's monthly Orange bill is paid with my same credit card.
    My payment record to Orange only ever had one hiccup about a year ago when I was a month late due to Visa changing my credit card.

  2. #2
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    do you have a cedula?

  3. #3
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    granca, I think your title is a little strong.

    The employees you have dealt with have nothing to do with your credit issue with Orange and have to abide by whatever Orange says when they submit your application. I see nothing in your post to indicate you were treated rudely by the individuals you dealt with, in fact the contrary. The employee in the last place clearly looked for a way to help you, and her suggestion enabled you to get what you wanted.

    Did you ask the employee at last place to check with Orange to find out exactly what the problem was with your credit?

  4. #4
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    I was turned down for the Orange Net Hogar plan too, and I've never had any credit issues. I don't have a DR credit card and I thought that was the reason. Mr C was accepted so our contract is in his name.

  5. #5
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    Default Go figure

    Quote Originally Posted by Chirimoya View Post
    I was turned down for the Orange Net Hogar plan too, and I've never had any credit issues. I don't have a DR credit card and I thought that was the reason. Mr C was accepted so our contract is in his name.
    A year or so ago, I looked into getting Banda Ancho from Codetel. offered to pay the entire 18mo contract up front. Was denied due to no credit. I used to work for Codetel. And have no credit issues. go figure.

  6. #6
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    Whenever the letters in names on the credit card, transposed into their corresponding numbers and the credit number add up to a secret total, you automatically fail to qualify.

    I believe there is also a secret total that automatically qualifies you for a life-long free subscription

  7. #7
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    Ken2, Sorry if I implied that the employees at the LT Orange shop were rude, they certainly were not but the people at "client services" of Orange certainly were and are. To me it is a complete absence of good manners not to acknowledge a question from a client even if eventually you cannot give him satisfaction. The reason for the refusal was transmitted to me by the helpful Orange shop employee as "credit not enough" which she got without explanation from Orange head office. What I also want to know is how do they arrive at this statement. Chirimoya's comment leads me to suspect that there is an unpublished anti expat rule somewhere in Orange. Who's their "Boss person"?

  8. #8
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    Yes, maybe it is discriminatory. I would imagine that they perceive foreigners as more likely to up sticks and fail to honour the contract, but I didn't lose sleep over it as we got it anyway.

    You can try contacting their management via the Orange Dominicana site -
    Orange Dominicana - contactos
    But the best thing would be to get an actual name and e-mail, maybe someone here can help?

  9. #9
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    Quote Originally Posted by granca View Post
    Can any one explain this, please and what I can do about it?
    I tried to order an orange internet modem hogar at RD$1,909 but was told that I couldn't because I did not have enough credit. This was nonsense as I have a credit limit on my Visa card of several hundred thousand pesos. I emailed Orange for an explanation but no reply.
    I tried again today at the LT Orange shop for Internet Hogar at RD$1,300 and something, same reply. At the suggestion of the young lady we tried again using my wife's cedula etc and lo and behold - no problem. This is to me, stupid and illogical because my wife's monthly Orange bill is paid with my same credit card.
    My payment record to Orange only ever had one hiccup about a year ago when I was a month late due to Visa changing my credit card.
    A year or so ago, there was a thread on how to establish credit. Very simple. Look it up. In a nut shell, apply for a small loan 100,000.00 pesos or so. Leave a certificate in that amount in guarantee. Make 3 or 4 monthly payments on time, pay off the balance and bingo you've got good credit. I applied for something similar at tricom a few years ago and they told me that I could not get credit because I was not Dominican. At my request, she punched in my cedula and what a surprise on her face. She was ready to draw up the contract.

  10. #10
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    Question if I take my apple ipad to the DR will it work?? Would I need to get internet via Orange or Claro??? Just curious if somehow it could function without difficulty overthere???

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