Codetel cheated me yet another time. I was not in the country for two months and i do not have the roaming facility. I have Plan Control. They did recharged for one month and did not do it for another month. I had asked for claim and they recharged 126 pesos whereas I have to get 1200 pesos. Then filed another claim. For that they said their system shows that it had been recharged and I had used it. When i showed the proof that I am not in the country, they said they will call me back. That is it. They did not call me either. I am tired of going behind them and waiting to get this kind of idiotic reply.
The other case is I am using Banda Ancha for more than 2 years and i had bought a new computer. When I tried to install it, modem did not configure. When I take it to them they said that the modem is not recognised by the windows and I had to change the window. I got shocked since it was abrand new computer with legal copy of windows. The other solution they gave me is that I had to buy a new modem for 2000 pesos or sign another contract for 18 months. I took back the computer saying that if I need to sign another contract I do not need the internet connection itself. I took the modem and the computer to a computer guy and he configured it in no time. It was very simple and these guys tried to rob me. So beware of them.
The other case is I am using Banda Ancha for more than 2 years and i had bought a new computer. When I tried to install it, modem did not configure. When I take it to them they said that the modem is not recognised by the windows and I had to change the window. I got shocked since it was abrand new computer with legal copy of windows. The other solution they gave me is that I had to buy a new modem for 2000 pesos or sign another contract for 18 months. I took back the computer saying that if I need to sign another contract I do not need the internet connection itself. I took the modem and the computer to a computer guy and he configured it in no time. It was very simple and these guys tried to rob me. So beware of them.