Depends on where you live, you can go to the office in Puerto Plata, and you can do it there, or there is now one in Bavaro and you can do the same, or if you are close to the Santo Domingo area you can do it there......the Puerto Plata office and the Bavaro office send the information to Santo Domingo and then your new passport is sent back to the office .......takes about 21 days....I had mine done in Puerto Plata last year