Late last year following the problems we experienced with our Orange NetHogar Pre-Pago Flybox connection, we were given 3 months free service along with lots of other clients, starting in December.
Since the three-month period expired, I've checked my balance several times at the local Orange office and was always told it was zero. The previous time I checked was about 2 weeks ago. No invoices were sent to my e-mail address - before December I always received a monthly notification a few days before the payment date.
Today I asked again and was told we owed 2 months, and I confirmed this by calling *555 (customer service). If I hadn't persisted in asking we would have been cut off in a few days time. No idea if this is deliberate or just the result of inefficiency.
So, if you're in this situation and were under the understandable illusion the 3-month period had been extended, check your balance NOW - and pay up.
Since the three-month period expired, I've checked my balance several times at the local Orange office and was always told it was zero. The previous time I checked was about 2 weeks ago. No invoices were sent to my e-mail address - before December I always received a monthly notification a few days before the payment date.
Today I asked again and was told we owed 2 months, and I confirmed this by calling *555 (customer service). If I hadn't persisted in asking we would have been cut off in a few days time. No idea if this is deliberate or just the result of inefficiency.
So, if you're in this situation and were under the understandable illusion the 3-month period had been extended, check your balance NOW - and pay up.