Yesterday afternoon a pop-up on my MacBook Pro said something like "Critical IOS Update", so I sighed and clicked. Had to restart machine to install, did that. Installation began - blue bar got to the end - and that was it. Wouldn't complete, couldn't turn off, screen frozen.
So this morning we went to the Mac store in Novocentro on Churchill in SD, my first time there. Since I'm accustomed to the huge Apple stores in NJ, where you wait because there is a mob ahead of you, imagine my surprise when I walked in and found myself alone in the store, with 3 guys behind the counter smiling hello. I asked if anyone spoke English, and they all said yes. Started telling the guy on the end what happened, and he held up his hand to stop me - told me that the exact same thing happened to his MacBook Pro last night when he upgraded, and he could fix it. Which he did.
While I was there I told him I was having trouble with the power cord, had to "play" with it before it would charge the computer. No problem, they replaced it for free [apparently the serial # of your computer is all they need to verify Apple Care anywhere in the world]. When he looked at the old cord, he asked me if I lived near the ocean - and I said yes, in both countries. He showed me a blue build-up/film on the plug, and inside where it plugs into the laptop. Says it from the salt in the air. Recommended a use a dry toothbrush every month or so to clean both places.
All in all, was a very positive experience, Apple is always easy but SD was a walk in the park.
Left there and went to meet Cobraboy and his wife for lunch, to pick up some of their fabulous coffee. A good day.
Moral of the story: DON'T click on that critical update, give Apple a week or so to sort whatever is wrong with it!!!
So this morning we went to the Mac store in Novocentro on Churchill in SD, my first time there. Since I'm accustomed to the huge Apple stores in NJ, where you wait because there is a mob ahead of you, imagine my surprise when I walked in and found myself alone in the store, with 3 guys behind the counter smiling hello. I asked if anyone spoke English, and they all said yes. Started telling the guy on the end what happened, and he held up his hand to stop me - told me that the exact same thing happened to his MacBook Pro last night when he upgraded, and he could fix it. Which he did.
While I was there I told him I was having trouble with the power cord, had to "play" with it before it would charge the computer. No problem, they replaced it for free [apparently the serial # of your computer is all they need to verify Apple Care anywhere in the world]. When he looked at the old cord, he asked me if I lived near the ocean - and I said yes, in both countries. He showed me a blue build-up/film on the plug, and inside where it plugs into the laptop. Says it from the salt in the air. Recommended a use a dry toothbrush every month or so to clean both places.
All in all, was a very positive experience, Apple is always easy but SD was a walk in the park.
Left there and went to meet Cobraboy and his wife for lunch, to pick up some of their fabulous coffee. A good day.
Moral of the story: DON'T click on that critical update, give Apple a week or so to sort whatever is wrong with it!!!