Hi DR1ers,
I went to Claro yesterday to ask about my bill if I were to change my internet speed. I've been looking on their website for a while and yesterday I decided it was the day to officially get information about it.
If you go here: https://appsec.claro.com.do/wps/portal/do/sc/personas/todo-claro/paquetes#info-03a
You can pick what options you like for your plan and it will tell you how much you'd pay with taxes. Oddly though, if you have internet and want to duplicate your speed it does not tell you the price with taxes. I went to Claro's office to get that answered.
I have 400 Minutes abierto and 3MB internet. No TV. I saw in "Detalles" for internet that duplicating my speed from 3MB to 6MB costs RD$400 additional (#4 in the screenshot). Here is the screenshot:
( the screenshot is getting cutoff, here is a direct link to see it in it's entirety http://i.imgur.com/H1h41Kc.png )
1) 400 Minutes Postpago Abierto
2) 3MB internet
3) Ninguno TV
4) Details for upgrading internet speed
As I was speaking to the gentleman at Claro I explained to him I want to duplicate my internet speeds from 3MB to 6MB for RD$400. I need to know how much that will be on my bill with tax. He automatically clicked on 6MB. I told him no, I do not want that, I would like to have 3MB and pay RD$400 to duplicate my speed. Why did I want it that way? According to their website, 3MB duplicated to 6MB is cheaper than the straight out 6MB plan.
So it gets a little tense because he feels I am assaulting his knowledge of his job. He goes into his spiel of, "if you duplicate 3MB you'll have 5MB." I'm trying to hold my composure and politely explain to him that "duplicating" is the same number twice. Duplicating is NOT adding "2" to a number. Once we got over that (I think I embarrassed him a bit by explaining that) he still wanted to click on 6MB as the plan. I told him, "I'm sorry I don't think you're understanding me can you please get a supervisor."
Supervisor comes over. He explains the situation to her. Her answer? Give me a brochure.
This is where the misleading information is.
In the brochure, to duplicate your speed from 3MB to 6MB the cost is RD$600. What?! It clearly states on their website (which I've been checking for over a month) that the cost is RD$400 to duplicate the speed.
His answer to that was, "human error." I agree, human error is possible. Then I explain to him that human error can also show RD$400 in your brochure and RD$600 on your website. He agrees.
I try to paint a picture for him to see this from my angle. You hear un camioncito pass by your residence frequently for a month. They are saying, "come down to Generic Store where you can receive 2 apples for the price of one." You decide...hey, I want an apple today! I know where I can get 2 for the price of one.
You show up at the store and they tell you flat out, "no, that is not what we offer. There was an error."
He understands me now. He calls his bosses boss on the phone. Listening to their conversation (I could only hear him though:tired it was him explaining that they need to change the website and nothing about helping me get what they advertise on their webpage.
Long story short, they have a 50% off promotion at the moment. I wasn't getting the RD$400 price no matter how hard I fought for it. I have 2 months of 50% off my bill which makes up for the RD$200 difference over the rest of my contract.
tl;dr Claro doesn't honor their official website.
I went to Claro yesterday to ask about my bill if I were to change my internet speed. I've been looking on their website for a while and yesterday I decided it was the day to officially get information about it.
If you go here: https://appsec.claro.com.do/wps/portal/do/sc/personas/todo-claro/paquetes#info-03a
You can pick what options you like for your plan and it will tell you how much you'd pay with taxes. Oddly though, if you have internet and want to duplicate your speed it does not tell you the price with taxes. I went to Claro's office to get that answered.
I have 400 Minutes abierto and 3MB internet. No TV. I saw in "Detalles" for internet that duplicating my speed from 3MB to 6MB costs RD$400 additional (#4 in the screenshot). Here is the screenshot:
( the screenshot is getting cutoff, here is a direct link to see it in it's entirety http://i.imgur.com/H1h41Kc.png )
1) 400 Minutes Postpago Abierto
2) 3MB internet
3) Ninguno TV
4) Details for upgrading internet speed
As I was speaking to the gentleman at Claro I explained to him I want to duplicate my internet speeds from 3MB to 6MB for RD$400. I need to know how much that will be on my bill with tax. He automatically clicked on 6MB. I told him no, I do not want that, I would like to have 3MB and pay RD$400 to duplicate my speed. Why did I want it that way? According to their website, 3MB duplicated to 6MB is cheaper than the straight out 6MB plan.
So it gets a little tense because he feels I am assaulting his knowledge of his job. He goes into his spiel of, "if you duplicate 3MB you'll have 5MB." I'm trying to hold my composure and politely explain to him that "duplicating" is the same number twice. Duplicating is NOT adding "2" to a number. Once we got over that (I think I embarrassed him a bit by explaining that) he still wanted to click on 6MB as the plan. I told him, "I'm sorry I don't think you're understanding me can you please get a supervisor."
Supervisor comes over. He explains the situation to her. Her answer? Give me a brochure.
This is where the misleading information is.
In the brochure, to duplicate your speed from 3MB to 6MB the cost is RD$600. What?! It clearly states on their website (which I've been checking for over a month) that the cost is RD$400 to duplicate the speed.
His answer to that was, "human error." I agree, human error is possible. Then I explain to him that human error can also show RD$400 in your brochure and RD$600 on your website. He agrees.
I try to paint a picture for him to see this from my angle. You hear un camioncito pass by your residence frequently for a month. They are saying, "come down to Generic Store where you can receive 2 apples for the price of one." You decide...hey, I want an apple today! I know where I can get 2 for the price of one.
You show up at the store and they tell you flat out, "no, that is not what we offer. There was an error."
He understands me now. He calls his bosses boss on the phone. Listening to their conversation (I could only hear him though:tired it was him explaining that they need to change the website and nothing about helping me get what they advertise on their webpage.
Long story short, they have a 50% off promotion at the moment. I wasn't getting the RD$400 price no matter how hard I fought for it. I have 2 months of 50% off my bill which makes up for the RD$200 difference over the rest of my contract.
tl;dr Claro doesn't honor their official website.