I've been using Xoom for two years now. I do monthly transfers, and pick up my money at Caribe Express. I can either send it to myself, or my wife. Never had a problem with it.
Until last month. I did what I always do, did the transfer online and headed to Caribe Express. Only they told me they couldn't find the transfer. I always get an email from Xoom saying "Your money is ready for pickup", and I had. Never had this problem before.
I waited an hour, went back, and still no record of my funds.
So, I called Xoom, cancelled the transaction, and resent it to my wife. She was able to go pick up the money.
This month, I did the transfer to her, she went to pick it up and had the same problem I had the previous month.
I email Xoom, and get a response from them saying that Caribe Express wants more information on me before they will process the transfer. They wanted a copy of my passport, a copy of my pay stub, and my bank account information including my last 30 days of transactions.
I was unwilling to do this, I don't want Caribe Express having this information. So, I just canceled it.
I assume this is due to the new banking rules and sanctions the US is putting on foreign banks and people living abroad. I can't escape the freedom of my mother country, even though I don't live or work there!
Anyone else had this problem? Did you give them the info?
Until last month. I did what I always do, did the transfer online and headed to Caribe Express. Only they told me they couldn't find the transfer. I always get an email from Xoom saying "Your money is ready for pickup", and I had. Never had this problem before.
I waited an hour, went back, and still no record of my funds.
So, I called Xoom, cancelled the transaction, and resent it to my wife. She was able to go pick up the money.
This month, I did the transfer to her, she went to pick it up and had the same problem I had the previous month.
I email Xoom, and get a response from them saying that Caribe Express wants more information on me before they will process the transfer. They wanted a copy of my passport, a copy of my pay stub, and my bank account information including my last 30 days of transactions.
I was unwilling to do this, I don't want Caribe Express having this information. So, I just canceled it.
I assume this is due to the new banking rules and sanctions the US is putting on foreign banks and people living abroad. I can't escape the freedom of my mother country, even though I don't live or work there!
Anyone else had this problem? Did you give them the info?