I have used Logicpaq (logicpaq.com.do) for more than a year. The service is efficient and the website is utilitarian, showing a bar graph of the status of each package: receipt in Miami; en route by air; arrival at distribution center; ready for pickup, along with the price (~ RD$179.00/lb). You are also notified by email of the same steps as they progress.
I have had success receiving 72/74 packages. But caveat emptor if they should lose a package. They have lost two of my packages and even though I presented complete documentation of the orders, cost, and tracking numbers to management at the main office on Churchill, all such evidence falls on deaf ears and blind eyes, as management (and other staff) present one fatuous lie/excuse after the next, causing me untold stress and anxiety.
The fact that I have written negative reviews on FB as well as Google Maps and soon will also write a negative review on their Android app, also falls on deaf ears. Have they no sense of their own self-interest, that if you treat a good customer shabbily that this fact will redound to your business and your welfare? Such blind stupidity leaves me dumbfounded.
Fortunately, my girlfriend works for an attorney who knows the owner of LP and he has offered to contact the company on my behalf free of charge.
I give this service an A for their service and a F for their failure to take responsibility for their errors. Since, according them them, they have not made any errors, even though they can see in my account that I have a package that has been in distribution since August 7, they must think themselves infallible. Whether this is hubrus or stupidity, I’m not sure.
Can anyone recommend a different courier service which also provides good service and takes responsibility for lost merchandise?? If you have a good service but have never lost a package, then this will not help me, since there is no way that you could ascertain that they are responsible if you have never lost a package. And I already have good service . . . at least in one respect.
I have had success receiving 72/74 packages. But caveat emptor if they should lose a package. They have lost two of my packages and even though I presented complete documentation of the orders, cost, and tracking numbers to management at the main office on Churchill, all such evidence falls on deaf ears and blind eyes, as management (and other staff) present one fatuous lie/excuse after the next, causing me untold stress and anxiety.
The fact that I have written negative reviews on FB as well as Google Maps and soon will also write a negative review on their Android app, also falls on deaf ears. Have they no sense of their own self-interest, that if you treat a good customer shabbily that this fact will redound to your business and your welfare? Such blind stupidity leaves me dumbfounded.
Fortunately, my girlfriend works for an attorney who knows the owner of LP and he has offered to contact the company on my behalf free of charge.
I give this service an A for their service and a F for their failure to take responsibility for their errors. Since, according them them, they have not made any errors, even though they can see in my account that I have a package that has been in distribution since August 7, they must think themselves infallible. Whether this is hubrus or stupidity, I’m not sure.
Can anyone recommend a different courier service which also provides good service and takes responsibility for lost merchandise?? If you have a good service but have never lost a package, then this will not help me, since there is no way that you could ascertain that they are responsible if you have never lost a package. And I already have good service . . . at least in one respect.