D
Dr_Taylor
Guest
Yesterday, while traveling in the U.S., I went to withdraw funds from my Banreservas bank account at a U.S. ATM machine. Keep in mind that this only works if you use the Spanish prompts within the U.S. I received a denial. I tried another machine, and received another denial.
After returning to the residence, I went online and noticed that that account showed an inability to make withdrawals. Of course, it said nothing about making deposits. Today, after reaching the customer service line, Banreservas informed me that someone in my Santo Domingo branch office locked the account because the branch did not have my SSN on file. Aside, I opened the account with my cedula, of course, but I am a U.S. citizen. Keep in mind that I got flagged in the Santo Domingo airport office two or three years ago upon returning and asked to complete an IRS form that requested the number. Well, the customer service person provided me with the e-mail address of the branch official--with whom I worked previously on another matter--and I e-mailed a copy of my SSN card. Fortunately, I travel with my computer and could do this.
Banreservas unlocked the account within three hours. I just checked online, and it shows active. I write just to let fellow residents know that some banks may be getting a tad pushy when it comes to ensuring that they have your SSN for U.S. Government banking compliance. At the end of the day, this was an inconvenience at the least. I am very annoyed, though, because I provided this information two or three years ago to a different bank branch.
After returning to the residence, I went online and noticed that that account showed an inability to make withdrawals. Of course, it said nothing about making deposits. Today, after reaching the customer service line, Banreservas informed me that someone in my Santo Domingo branch office locked the account because the branch did not have my SSN on file. Aside, I opened the account with my cedula, of course, but I am a U.S. citizen. Keep in mind that I got flagged in the Santo Domingo airport office two or three years ago upon returning and asked to complete an IRS form that requested the number. Well, the customer service person provided me with the e-mail address of the branch official--with whom I worked previously on another matter--and I e-mailed a copy of my SSN card. Fortunately, I travel with my computer and could do this.
Banreservas unlocked the account within three hours. I just checked online, and it shows active. I write just to let fellow residents know that some banks may be getting a tad pushy when it comes to ensuring that they have your SSN for U.S. Government banking compliance. At the end of the day, this was an inconvenience at the least. I am very annoyed, though, because I provided this information two or three years ago to a different bank branch.