Before the MIB come for me I must say that this is neither a rumor, nor a statement about Bancredito's financial health nor of that of the system. Whatever.
Everyone that has a US$ account in the country, beware! Today I needed to make an urgent withdrawal from my account at Bancredito. Having gone to the little office next to my place where I oppened I was informed that to withdraw more than US$1000.00 I had to go to the main office. "Regulations" was the explanation.
So, I drive through the very chaotic PanAm-Santo Domingo and get to Bancredito main office. I walk to the information-receptionist lady and ask:
"I need to withdraw some US$, where do I go".
"Go to bank teller no. 20".
So, there I go and am informed that first I needed to take a ticket and go to bank teller no. 16. Back to square one.
Tick tack.... goes my watch.
My turn comes. Teller no. 16 informs me that first I needed to see customer service officer no. 30 (I was going to change the US$ into RD$). Go to customer service officer no. 30, wait for her to finnish the telephone conversation with another customer.
Tick tack.... goes my watch.
My turn comes. Customer service officer no. 30 informed me that I am missing the withdrawal form and that I first had to stop at bank teller no. 16.
"What?!, you gotta be kidding. I have been all over the bank already and I am not gonna go anywhere else." Very friendly, I must admit, she explains that she will do the process right there so I don't have to go around again. Fast forward to filling a piece of paper. I am told to go straight to bank teller no. 20 and get my money.
Hallelujah!
Go to bank teller no. 20. "You can't withdraw more than a US$1000.00", she says.
"What?! I come from the office in Romulo Bethancourt, they told me to come here".
"They didn't informe you correctly, you can't take more than a US$1000.00 per day"
"She didn't tell me THAT! And even if she did, I need my money now!"
She goes to ask her supervisor. Comes back. "Ok, fill out this withdrawal slip." She informs me. I fill out the slip and hand it to her. She looks at the screen and say:
"You don't have that ammount available"
"What?!" I scream.
"The funds are in transit". She says.
"What are you talking about?, I made a deposit here on Friday. Cash!"
"Cash takes 10 days to clear".
"What?! And what are you doing, still checking it is not forfeit?!"
"It's the regulations"
"I was never told that. I would have kept some of the money had I known it wouldn't be available for 10 days".
"We are sorry, we can't do anything. It's a new regulation from Bancentral".
By now I am about to have a stroke and decided that I am not leaving without my money. If it is been rude what it will take then so be it. I look at her say and said loudly:
"I need to speak to your supervisor because I am not leaving without my money".
She goes see her supervisor. Comes back and tell me she has to call Romulo Bethancourt so they approve "the transit". The manager in RB is not there. "Sorry, can't do anything".
"Ok, I had it with you people. You keep lying to me and you come up with new 'regulations' every day. I want to close my account"
"You need to go to Romulo Bethancourt and speak to the manager."
To make a pathetic story short I had to speak loud, threaten not to leave the bank until I spoke to the supervisor, manager or whatever and I WAS GOING to take my money.
Final result: I was 2 1/2 hours late for my appointment. I added 10 years to my heart and a few gray hairs to my head. AND I they gave me the money.
So much for regulations.
Everyone that has a US$ account in the country, beware! Today I needed to make an urgent withdrawal from my account at Bancredito. Having gone to the little office next to my place where I oppened I was informed that to withdraw more than US$1000.00 I had to go to the main office. "Regulations" was the explanation.
So, I drive through the very chaotic PanAm-Santo Domingo and get to Bancredito main office. I walk to the information-receptionist lady and ask:
"I need to withdraw some US$, where do I go".
"Go to bank teller no. 20".
So, there I go and am informed that first I needed to take a ticket and go to bank teller no. 16. Back to square one.
Tick tack.... goes my watch.
My turn comes. Teller no. 16 informs me that first I needed to see customer service officer no. 30 (I was going to change the US$ into RD$). Go to customer service officer no. 30, wait for her to finnish the telephone conversation with another customer.
Tick tack.... goes my watch.
My turn comes. Customer service officer no. 30 informed me that I am missing the withdrawal form and that I first had to stop at bank teller no. 16.
"What?!, you gotta be kidding. I have been all over the bank already and I am not gonna go anywhere else." Very friendly, I must admit, she explains that she will do the process right there so I don't have to go around again. Fast forward to filling a piece of paper. I am told to go straight to bank teller no. 20 and get my money.
Hallelujah!
Go to bank teller no. 20. "You can't withdraw more than a US$1000.00", she says.
"What?! I come from the office in Romulo Bethancourt, they told me to come here".
"They didn't informe you correctly, you can't take more than a US$1000.00 per day"
"She didn't tell me THAT! And even if she did, I need my money now!"
She goes to ask her supervisor. Comes back. "Ok, fill out this withdrawal slip." She informs me. I fill out the slip and hand it to her. She looks at the screen and say:
"You don't have that ammount available"
"What?!" I scream.
"The funds are in transit". She says.
"What are you talking about?, I made a deposit here on Friday. Cash!"
"Cash takes 10 days to clear".
"What?! And what are you doing, still checking it is not forfeit?!"
"It's the regulations"
"I was never told that. I would have kept some of the money had I known it wouldn't be available for 10 days".
"We are sorry, we can't do anything. It's a new regulation from Bancentral".
By now I am about to have a stroke and decided that I am not leaving without my money. If it is been rude what it will take then so be it. I look at her say and said loudly:
"I need to speak to your supervisor because I am not leaving without my money".
She goes see her supervisor. Comes back and tell me she has to call Romulo Bethancourt so they approve "the transit". The manager in RB is not there. "Sorry, can't do anything".
"Ok, I had it with you people. You keep lying to me and you come up with new 'regulations' every day. I want to close my account"
"You need to go to Romulo Bethancourt and speak to the manager."
To make a pathetic story short I had to speak loud, threaten not to leave the bank until I spoke to the supervisor, manager or whatever and I WAS GOING to take my money.
Final result: I was 2 1/2 hours late for my appointment. I added 10 years to my heart and a few gray hairs to my head. AND I they gave me the money.
So much for regulations.