DSL Service
I, too, have had excellent support when contacting Verizon re my DSL service. They have always responded by correcting the problem at their site, or sending someone out to my house in Costambar, usually the next day. I always get an English-speaking technician. What's more amazing is that I also always get a follow-up call, asking if everything is OK!!!!.
In contrast to my expierences here, let me relate a most unbelivable story about Verizon in NJ. When I returned to the US in May, I contacted Verizon to reactivate my DSL service. I was shifted from department to department, got calls telling me that I was back on-line, when I wasn't, and finally, after FOUR weeks, directed to a special customer-relations person, who informed me that from now on, she would personly handle and resolve the issue. Yeah, right! After another week I cancelled and called up Cablevision to switch to cable modem. Went immediately to their neighborhood office, picked up my modem, came home, hooked it up and was on line, all in one hour! The lesson to be learned? The technology is there (US) and here (DR); it's the people that make the difference, through their commitment to service.