I just wanted so say that almost all the DR bussines lack customer service.
Last week I went to the Orange phone store to get my cell phone activated.
The clerck took my phone and said it will be ready in 3 days because it had to be sent to their flagship store in santiago for activation. She told me it will be ready for saturday. Saturday i go to the store and the lady tells me that my phone is not ready because the activation centre had a power failure. She said It will be ready for Monday afternoon now. She never said sorry for the inconvinience or gave me apology. Then she asks me what do I want to do? I say I have no choice. I told her that I paid $200 pesos for a taxi to get here plus my time wasted. And then I will have to Pay another $200 pesos again on monday. She just stayed quiet and said nothing.
I mean she did not even offer to give me a frre calling card or discounted my activation and code search fee. I did not even get an apology for the inconvinience. I just smiled and walked away. I also asked if my phone will be ready on monday for sure, she said that there were no guarantees.
Part II
On friday myself and couple of friends go ot to see a movie. We go the the theatre, 2 minutes into the movie cell phones start to go off one after the other. Then some guy sits next to us and starts to talk on his phone for a good 35 minutes. Th guy was laud. Then he starts to walk around talking inside the cinema. Then A couple of phones start to go off. I go out the cinema to get a drink. I see a guy kissing a girl near the entrance to the theatre. I ask him do you work here? He says yes. I tell him that there is this idiot in the cinema talking laudly on his cell phone for the past 23 minutes and he is causing a disturbance. He tell sme he will tell him to take the call out. So I go to the snack bar, there are the attendants dancing with each other and doing salsa. I wait till the song is over till I get served. I walk back in to the theatre and the place looks like disneyland. Same guy talking onhis phone and everybody talking on their phone. Some little kid's playing hide-o-seek. So during the entire movie everyone's cell phone went off and everyone was having a conversation. I could not understand the movie do to the interference and laud noises. On top of that the movie was subtitled
So the people were catching on the funny parts a couple of minutes later after they read the words. If this was in canada I would have got free movie passes for the next 3 months because of our cusromer service skils. When will the DR have customer service? Does it excist? I guess we will find out some time. Does anybody have a story to share?
Last week I went to the Orange phone store to get my cell phone activated.
The clerck took my phone and said it will be ready in 3 days because it had to be sent to their flagship store in santiago for activation. She told me it will be ready for saturday. Saturday i go to the store and the lady tells me that my phone is not ready because the activation centre had a power failure. She said It will be ready for Monday afternoon now. She never said sorry for the inconvinience or gave me apology. Then she asks me what do I want to do? I say I have no choice. I told her that I paid $200 pesos for a taxi to get here plus my time wasted. And then I will have to Pay another $200 pesos again on monday. She just stayed quiet and said nothing.
I mean she did not even offer to give me a frre calling card or discounted my activation and code search fee. I did not even get an apology for the inconvinience. I just smiled and walked away. I also asked if my phone will be ready on monday for sure, she said that there were no guarantees.
Part II
On friday myself and couple of friends go ot to see a movie. We go the the theatre, 2 minutes into the movie cell phones start to go off one after the other. Then some guy sits next to us and starts to talk on his phone for a good 35 minutes. Th guy was laud. Then he starts to walk around talking inside the cinema. Then A couple of phones start to go off. I go out the cinema to get a drink. I see a guy kissing a girl near the entrance to the theatre. I ask him do you work here? He says yes. I tell him that there is this idiot in the cinema talking laudly on his cell phone for the past 23 minutes and he is causing a disturbance. He tell sme he will tell him to take the call out. So I go to the snack bar, there are the attendants dancing with each other and doing salsa. I wait till the song is over till I get served. I walk back in to the theatre and the place looks like disneyland. Same guy talking onhis phone and everybody talking on their phone. Some little kid's playing hide-o-seek. So during the entire movie everyone's cell phone went off and everyone was having a conversation. I could not understand the movie do to the interference and laud noises. On top of that the movie was subtitled
So the people were catching on the funny parts a couple of minutes later after they read the words. If this was in canada I would have got free movie passes for the next 3 months because of our cusromer service skils. When will the DR have customer service? Does it excist? I guess we will find out some time. Does anybody have a story to share?
