thank you
thank you all for your replies. I am still trying to work out how to use this website, please bear with me. Here is my c.v.
CV
Name: Sarah Louise Watton
Date of birth: 27 July 1979
Nationality: British
Education: Patchway High School, Hempton Lane, Almondsbury, Bristol
1990 – 1995
GCSE: Science (double award), Religous Studies, French, Art & Design, Design Technology, Geography, Mathematics
NEB: English – pass with merit (80%)
GNVQ: Business Studies – Intermediate (1996)
NVQ: Administration and Retail
Lotus Freelance Graphics for Windows
Courses: Disability Discrimination Act, The Banking Code & Money Laundering, Complaints Procedures 1,2 & 3
Employment: 2001 – To date
AXA Sun Life, Stoke Gifford, Bristol, BS99 5SW
Case Manager – I currently deal with complaints from customers and Independant Financial Advisors. I have ran my own team of 5 people dealing with paying customers money into their insurance policies and looking after a project dealing with creating ways to improve the service to customers. I have been responsable for locating clients money that has gone missing and apply this to their policy within the time limits given. I have been responsable for communicating between england and India call centre in getting clients policies processed without inconvience to the customers. I am responsible for 4 procedure guides and keeping these up to date with all new information.
1999 – 2001
Cater Allen Bank plc, Pembroke Road, Clifton, Bristol
CHAPS Dept – I was responsable for processing all payments made and received within the time limit given. I have dealt with customers on a daily basis with their queries and complaints. I have been responsible for looking at ways to improve the processes for the customers. I communictaed with different departments on the progress of the CHAPS payments and when they clear.
1998 – 1999
Clinton Cards, The Mall, Cribbs Causeway, Bristol
Shop Assistant – I was responsible for three sections and the entire stock take and ordering of stock. I served customers daily and worked flexible hours. I dealt with general customers queries and dealing with any complaints. I was responsible for the receiving of deliveries and covering other shops when short staffed.
1997 – 1998
Aztec Hotel, Aztec West, Almondsbury, Bristol
Housekeeper – I was responsible for 25 rooms per day and the security of the clients room. I was responsible for the re-ordering of my equipment and re-filling trollies at the end of the day. I was responsible for the receiving of deliveries and washing the dirty laundery. I dealt wih customers queries daily.
1996 – 1997
Gardner Merchant, Woodlands Lane, Bradley Stoke, Bristol
Office Junior – I was rewsponsible for ordering of stock, answering telephones and creating itineries. I dealt with general office duties and creating posters for new food to be advertised and new menus in companies resturants. I was responsible for dealing with the personal assistant duties of the director.
Interests: Listening to music, being creative, learning new skills, reading and cultures. I am curently learning a new language – Spanish and am refreshing my French.
Additional Information: I am punctual, reliable and work well under pressure either as part of the team or alone. I am straight forward and have a friendly attitude. This has helped me when dealing with the public. My aim is to find employment in a environment with high standards. I am a flexible worker and adapt to where i am needed most. I am willing to work extra hours should the businesss need so.
References: Miss M J Harris Mr Mark Christie
34 Ingle Road AXA Sun Life
Eastville Stoke Gifford
Bristol Bristol
BS99 5SW
Anyone that can help i would appreciate. And people please stop being so nasty you were all in my position at one stage.