As per this thread.
http://www.dr1.com/forums/living/54115-customer-service-dr-your-experience-2.html
Clinica De Frenos Puerto Plata
<HR style="COLOR: #173f96" SIZE=1><!-- / icon and title --><!-- message -->Not only do they do a more comprehensive job when doing your brakes, like washing everything with gas and lubing the bearings, they charge you half what you would pay in North America, get the job done just as fast, offer a selection of 3 or 4 different brake qualities which they almost always have right there in stock, but the owner himself, Rene, tests every vehicle before handing it over and billing the customer.
They still have my files going back to 1992, with every detail.
All the employees are polite and efficient.
They might not appear as friendly & fancy as the Starbuck story, but they really are, in a genuine way.
They want you to leave happy and come back, unlike most businesses that just want the money they can get today and couldn't care less about tomorrow.