I'd just like to warn people who use the ATM's in the DR to keep an eye on their bank accounts.
A few months ago I used an ATM in Puerto Plata. I was drawing cash from a UK bank. I tried to draw out 1000 RD but the machine said I had insufficient funds. I tried again with 3000 RD and received the cash and a receipt. However, when checking on my internet banking a few days later I noticed the 1000 RD that was refused had still been debited. My bank in UK are currently still investigating this but have credited my account in meantime.
A week or so ago I used my Banco Santa Cruz (based in Sosua) ATM Card at Scotiabank in Sosua. I tried to withdraw 8000 RD but the machine said that it could not dispense cash at that moment in time and to try again later. I thought I'd try a lesser amount in case machine had insufficient cash so I requested 5000 RD and was given the same message. Further down the road I used the Banco Santa Cruz machine and withdrew the funds I needed. However on withdrawing my money I noticed that my account balance had dropped drastically (by 13000 RD as it turned out!). When I asked Santa Cruz to run out a statement it showed the two failed transactions from the attempt I'd made to take money out at Scotiabank. They seemed unphased by it, said the cashpoint must be broken and filled out a form promising that the money would be back in my account shortly (still waiting for it to appear).
It would seem that this is a common occurence in DR. I just thought I'd warn people to look out for it as the banks aren't going to re-credit the money if you don't notice it's missing!
A few months ago I used an ATM in Puerto Plata. I was drawing cash from a UK bank. I tried to draw out 1000 RD but the machine said I had insufficient funds. I tried again with 3000 RD and received the cash and a receipt. However, when checking on my internet banking a few days later I noticed the 1000 RD that was refused had still been debited. My bank in UK are currently still investigating this but have credited my account in meantime.
A week or so ago I used my Banco Santa Cruz (based in Sosua) ATM Card at Scotiabank in Sosua. I tried to withdraw 8000 RD but the machine said that it could not dispense cash at that moment in time and to try again later. I thought I'd try a lesser amount in case machine had insufficient cash so I requested 5000 RD and was given the same message. Further down the road I used the Banco Santa Cruz machine and withdrew the funds I needed. However on withdrawing my money I noticed that my account balance had dropped drastically (by 13000 RD as it turned out!). When I asked Santa Cruz to run out a statement it showed the two failed transactions from the attempt I'd made to take money out at Scotiabank. They seemed unphased by it, said the cashpoint must be broken and filled out a form promising that the money would be back in my account shortly (still waiting for it to appear).
It would seem that this is a common occurence in DR. I just thought I'd warn people to look out for it as the banks aren't going to re-credit the money if you don't notice it's missing!