Let's try WHTI again - passports required for DR!

Good experience

Submitted my renewal application on Aug 13 via FedEx and received my passport Aug 25th. Paid $60 extra for their expedited service plus enclosed pre-paid overnite return envelope. At the height of the delays, I think their expedited service had slipped to 6 weeks or more.

Initial online status indicated "non-expedited" service. So, I called their 800#to check on status & believe it or not, once I got past the automated menu, my call was picked up by a representative on the 1st ring. The agent was very helpful in insuring and reasssuring me that I did have expedited service. FYI... my passport was shipped on a Saturday - one of the agents advised me they're working weekends at the moment.

Two later follow up status checks to the 800# were again answered on the first ring. The agents were very courteous, helpful with their information, actions, and status updates. Whoever organized the effort to get the delays resolved deserves a lot of credit in my opinion.

I can't say everyone would be as lucky, but the service I received was absolutely top notch. Honestly, not only phenomenal for a government office, but would rank at the top of any corporate customer service I've ever experienced.