Nothing surprises me after living here for 8 years, but this took my breath away. While checking out at Pola yesterday I noticed a flyer announcing that for 325RD you could buy a school kit for some poor kid. I figured that I would do it. I told the cashier that I wanted to donate the money, and showed her the flyer. She had no idea what to do. She called a supervisor, who also had no idea, and he in turn started calling people on his walkie talkie. Ten minutes after paying for my groceries I was still waiting and every time I asked the supervisor how much longer, he was impatient WITH ME. Finally after waiting 20 minutes after the completion of my checkout, I told him to forget it and that I would do it the next time. As we were leaving, my wife greeted the GM. I went into his office and told him what happened. He said that I should wait another minute and he would have someone take care of this for me. He called his assistant and told him to help me. After watching this guy search his computer for the email that he had obviously received a while ago I realized that he had no clue either. Ten minutes later, after wasting 1/2 hour trying to do something nice, I left the store really ****ed. It was after I left that I realized that the real shame was not that they didn't know how to make the transaction, but rather that NO ONE HAD EVER TRIED TO MAKE A DONATION BEFORE, and that is why they had never had to look for the information before. Very generous people here.